Patients grow comfortable with digital health tools, CDW finds | Healthcare and Technology news | Scoop.it

It’s generally thought that healthy people are more health-engaged than people diagnosed with medical issues. But that’s old health school thinking: most health consumers managing chronic conditions say they’ve become more engaged with healthcare over the past two years, according to CDW’s 2017 Patient Engagement Perspectives Study.

In 2017, 70 percent of patients told CDW they’d become more engaged with healthcare, up from 57 percent in 2016. That’s a 20percent growth in the proportion of patients engaging in healthcare in just one year.

Growing signs of patient engagement are in people driven to access online patient portals for their personal healthcare records:

  • People using an online patient portal provided by healthcare providers, growing from 45 percent in 2016 to 74 percent of patients using portals in 2017
  • More frequently speaking to healthcare providers, by 69 percent of patients
  • More frequently accessing personal healthcare information, by 69 percent of patients.

Underneath these trends is consumers’ growing recognition of the benefits of online access. Nearly 100 percent of patients have experienced benefits from engaging with personal health information online, with:

  • 70 percent of patients becoming more knowledgeable about personal medical information in 2017;
  • 60 percent of patients saving time
  • 50 percent of patients increasing overall engagement with personal healthcare
  • 49 percent seeing improvement in overall healthcare convenience
  • 46 percent of people saving unnecessary phone calls and appointments.

It’s also commonly thought that older patients won’t want or be able to access their online health information. However, by 2017, 53 percent of older patients over 50 years of age said they used a portal at least monthly.

Finally, patients are getting comfortable communicating with providers via digital channels: 83 percent of patients are comfortable communicating via mobile apps, 77 percent are comfortable with texts, 75 percent are comfortable with online chat, and 69 percent of patients are comfortable with video chat.

For this research, CDW interviewed 200 patients diagnosed with a chronic disease. This population was defined as people who had been to the doctor six or more times in the past year (including visits to any primary physician or specialist, but excluding dental care).

Health Populi’s Hot Points:  CDW’s research confirms that not only healthy, younger people engage with digital tech for health: people who are managing medical conditions have also gone digital, especially when it comes to accessing their personal health information via online portals to electronic health records.

CDW also polled healthcare providers on their progress to meeting patients’ digital demands. Sadly, only 29 percent of patients would give their healthcare providers an “A” for their use of tech to engage with them. The bottom line: nine in 10 patients would like to be able to more easily access their personal healthcare records.

This begs the perennial question: who owns our (patients’) data? As patients continue to grow their health consumer muscles, and experience, they’ll be expecting greater and more streamlined accessibility to “their” health information. Those providers who do not respond to this demand may see more digitally-savvy patients move to practices that offer more digital access, apps, and convenient, personalized health coaching services.