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Adults use Online Health Resources instead of Primary Healthcare 

Adults use Online Health Resources instead of Primary Healthcare  | Healthcare and Technology news | Scoop.it

A recent survey of 2,201 US adults, conducted by University of Phoenix® College of Health Professions, found that almost 59 percent of the population is choosing to use online health information sites, such as WebMD, instead of primary care. The survey also found that though online health resources are being preferred by people, other health technologies are not getting adopted at the same rate.

 

Doris Savron, Executive Dean for the College of Health Professions, noted that “The healthcare industry is shifting to a patient-centered model that harnesses technology to both open communication channels and create a platform for patient engagement. Given this shift, it is crucial that patients not only have access to these technologies but also view them as important resources for improving their health and overall care experience.”

 

Merely a quarter of US residents who have access to technology utilize resources such as appointment booking, accessing health records and e-prescription filing.

 

In traditional care settings, Americans expect a certain level of quality from their healthcare professionals team. As per this survey, most of the respondents value the presence of interpersonal skills amongst their care teams, which includes listening, verbal communication and bedside care.

 

Savron further added, “The data shows that technology is just one piece of the puzzle when it comes to patient care. Although new technologies are resources that we should lean on to help improve communication, interpersonal skills are the foundation for ensuring patient trust and better care. Communication and empathy are vital skills for health professionals seeking to improve adherence and drive positive outcomes for patients.”

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Patients grow comfortable with digital health tools, CDW finds

Patients grow comfortable with digital health tools, CDW finds | Healthcare and Technology news | Scoop.it

It’s generally thought that healthy people are more health-engaged than people diagnosed with medical issues. But that’s old health school thinking: most health consumers managing chronic conditions say they’ve become more engaged with healthcare over the past two years, according to CDW’s 2017 Patient Engagement Perspectives Study.

In 2017, 70 percent of patients told CDW they’d become more engaged with healthcare, up from 57 percent in 2016. That’s a 20percent growth in the proportion of patients engaging in healthcare in just one year.

Growing signs of patient engagement are in people driven to access online patient portals for their personal healthcare records:

  • People using an online patient portal provided by healthcare providers, growing from 45 percent in 2016 to 74 percent of patients using portals in 2017
  • More frequently speaking to healthcare providers, by 69 percent of patients
  • More frequently accessing personal healthcare information, by 69 percent of patients.

Underneath these trends is consumers’ growing recognition of the benefits of online access. Nearly 100 percent of patients have experienced benefits from engaging with personal health information online, with:

  • 70 percent of patients becoming more knowledgeable about personal medical information in 2017;
  • 60 percent of patients saving time
  • 50 percent of patients increasing overall engagement with personal healthcare
  • 49 percent seeing improvement in overall healthcare convenience
  • 46 percent of people saving unnecessary phone calls and appointments.

It’s also commonly thought that older patients won’t want or be able to access their online health information. However, by 2017, 53 percent of older patients over 50 years of age said they used a portal at least monthly.

Finally, patients are getting comfortable communicating with providers via digital channels: 83 percent of patients are comfortable communicating via mobile apps, 77 percent are comfortable with texts, 75 percent are comfortable with online chat, and 69 percent of patients are comfortable with video chat.

For this research, CDW interviewed 200 patients diagnosed with a chronic disease. This population was defined as people who had been to the doctor six or more times in the past year (including visits to any primary physician or specialist, but excluding dental care).

Health Populi’s Hot Points:  CDW’s research confirms that not only healthy, younger people engage with digital tech for health: people who are managing medical conditions have also gone digital, especially when it comes to accessing their personal health information via online portals to electronic health records.

CDW also polled healthcare providers on their progress to meeting patients’ digital demands. Sadly, only 29 percent of patients would give their healthcare providers an “A” for their use of tech to engage with them. The bottom line: nine in 10 patients would like to be able to more easily access their personal healthcare records.

This begs the perennial question: who owns our (patients’) data? As patients continue to grow their health consumer muscles, and experience, they’ll be expecting greater and more streamlined accessibility to “their” health information. Those providers who do not respond to this demand may see more digitally-savvy patients move to practices that offer more digital access, apps, and convenient, personalized health coaching services.

Technical Dr. Inc.'s insight:

Contact Details :
inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

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