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What Are Wireless Business Phone Systems?

What Are Wireless Business Phone Systems? | Healthcare and Technology news | Scoop.it

Small businesses take a lot of calls each day. How many? They get approximately 400 million per day.

 

Historically, growing small businesses turned to PBX or private branch exchange systems.

 

In recent years, however, small businesses chose wireless business phone systems. So, what is a wireless phone system and how does it compare with traditional PBX systems?

Traditional PBX

A PBX system basically works like a switchboard. It allows internal users to call one another on local extensions. It also routes external calls through a set number of external lines or numbers.

 

Some businesses inherit old PBX systems that prove entirely analog when they buy or lease a building. These systems will disappear over time as PBX service providers switch over to digital technology to route calls.

 

PBX solutions were deisgned for single location businesses in which all workers come into the office every day to work.

Wireless Systems

A wireless phone system performs the same essential routing tasks as a PBX system but does it without the pesky hardware. Instead, wireless systems use a cloud-based system that centralizes all of the call routing. Instead of all your calls getting routed around by on-site, analog or digital switches, the routing happens on a server at a data center.

Wireless System Benefits

Wireless systems offer a wide range of potential benefits, many that you can’t get through a PBX system or only for a fee.

 

The switch to a modern, cloud-based system makes a bunch of exciting features available. Video conferencing tops the list. With businesses relying on remote workers, video conferencing helps maintain team unity. Many providers bundle this feature in a standard part of their service package.

 

You can also take advantage of call recording services, which lets you monitor customer service calls. That lets you coach your team when they fall away from best practices. You can also record client meetings to keep track of orders or new service contract particulars.

 

Service providers may also offer integration with your CRM system. This helps keep your customer records up-to-date whenever you get a call.

Standard features you get with wireless systems include:

  • Talk and text
  • Computer-based calling
  • Multiple extensions
  • Video chat

Of course, no system lacks flaws. So, let’s move on to the pitfalls.

Wireless System Pitfalls

As with all other cloud-based applications, a wireless phone system depends on a stable broadband connection. If your broadband service is sketchy, the quality of your calls will end up equally sketchy. You could expect fade-outs, distorted speech, or dropped calls.

 

The good news is that broadband quality and reliability has come a very long way in the last few years and most people can count on having sufficient bandwidth to support calls that are indistinguishable from land-line calls.

PBX System Pitfalls

PBX systems create several pitfalls.

You’ll pay a hefty fee for the hardware and installation. That’s before you even get into the cost for the service and lines. Since cloud-based systems have no hardware, you pay no hardware or installation fees.

 

Each individual line you get from the service provider costs money (they are usually purchased in groups of 23) and you’ll pay an additional per minute rate for each call.

 

By comparison, wireless systems typically charge a small fee for each number and either a low, per minute rate for domestic calls or an unlimited calling plan.

Picking Between the Options

For many businesses, a wireless system makes a lot of sense.

You get a wide range of additional features you can’t get with PBX. You avoid steep hardware and installation costs. You can even dodge long-distance fees with a little bit of effort.

 

For any business with access to good broadband, it’s something of a no-brainer.

 

 

 

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

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The Top 10 Benefits of an Internet Business Phone System

The Top 10 Benefits of an Internet Business Phone System | Healthcare and Technology news | Scoop.it

The voice over internet protocol (VoIP) market is expected to reach $55 billion by 2025. More companies are making the switch to VoIP, allowing them to make calls using broadband internet instead of a conventional phone system.

 

VoIP works by converting sounds into digital communications. Then, the digital file is transferred through internet broadband. By using VoIP, companies can use the internet to make phone calls!

 

Why make the switch? Keep reading to find out. Here are the 10 benefits of switching to a virtual phone system!

 

1. Easy Installation And Integration

 

Many businesses hesitate to make major technological changes. Any change takes time, testing, and money. Installing, configuring, and maintaining a VoIP, however, is incredibly easy.

 

In fact, it’s so easy that VoIP is now the number one telephone service choice for businesses in the country. Already 36 percent of businesses are utilizing a VoIP.

 

Even someone who is less technically savvy can install a VoIP on their own. You can either call an expert technician or try it yourself. VoIP phones are pretty much plug-and-play.

 

It’s also very easy to add new users using hosted VoIP software. The web portal will make it easy for you to move, add, and change systems as needed. The simplicity means you also won’t have to worry about maintenance.

 

As a result, you’ll rarely need professional support when making changes.

 

VoIP also makes it easy for you to utilize other systems and technologies. Integrating other Softwares can enhance your operations, boosting efficiency throughout your company. VoIP integrates a wide variety of business systems, allowing you to customize your VoIP as you see fit.

 

In other words, you’ll have all the benefits of VoIP without needing someone to modify your existing IT infrastructure.

 

2. Scalability

 

One of the top benefits of using an internet business phone system is its scalability.

 

Your virtual phone system will scale along with the needs of your business. A traditional phone system, on the other hand, is usually more difficult to scale. You’ll likely need an IT expert to handle any changes you might need.

 

This scalability will support your company’s efficiency and productivity efforts. You won’t have to waste time or money making company-wide changes to your system.

 

Instead, you can use your small business phone system to add a line the next time you hire a new employee. You can eliminate lines if you’re downsizing, too. Either way, your VoIP will scale along with you.

 

3. Reliability

 

As your company grows, you’ll need a system you can rely on.

 

Some companies think that if they’re without internet, they’ll end up without a phone system as well. One of the benefits of VoIP is that you can still rely on your system even if the internet does go down. In case of an event like this, you can have your calls forwarded to your mobile phone or another device.

 

That means you won’t have to worry about weather issues or power outages impacting your business operations.

 

4. Effective Communication

 

Whether your team is big or small, you’ll need to make sure everyone can communicate. With more people working from home, it’s important to have a system that prioritizes communication.

 

With a virtual phone system, the line will ring at your desk phone a few times before ringing on your mobile device, laptop, or tablet.

 

As a result, you won’t have to worry about missing urgent calls. You’ll save time trying to check your voicemail, too!

 

5. Flexibility

 

With a mobile business phone system, you don’t need your underlying network as part of a specific technology layout. Instead, you can use your existing ethernet, ATM, WiFi, or SONET as the foundation of the network.

 

Traditional phone networks require a lot of complexity, which can make it difficult for your IT team to make adjustments. The network flexibility with VoIP allows you to create a standardized system. As a result, you can support a number of communication types and require less equipment management.

 

6. Additional Features

 

There are a number of benefits and additional features that come included with your internet business phone system. For example, VoIP systems allow clients to connect with a variety of devices. This makes it easier for you to keep your company’s productivity levels up.

 

VoIP programs often include:

 

  • Caller ID
  • Virtual numbers
  • Contact lists
  • Voicemail

You can customize these features to improve your company’s operational efficiency.

 

For example, you can have voicemails forwarded to multiple co-workers. You can also use voicemail-to-text transcriptions and send these documents to your email with ease.

 

7. Work From Anywhere Access

 

Are more of your employees working from home? A work-at-home program can help you save money on office space and decrease utility costs. Before you make that transition, however, it helps to have a VoIP in place.

 

VoIP can ensure your team communicates effectively. Employees can use the voice, fax, and data services through their internet connection.

 

Employees can communicate straight from their home offices or even abroad.

 

As a result, you don’t have to worry about a drop in communication with your team members.

 

8. Simplified Conferences

 

Traditional phone systems allow you to conference with teams and clients. However, you usually need to pay for an additional service in order to host multiple callers. With a small business phone system, you can simplify this process.

 

VoIP removes the need for dedicated phone lines. Instead, you’ll operate on a converged data network. The features are usually native.

 

With the cost already built-in, you won’t have to worry about paying more for conferencing features.

 

9. Functionality

 

With a VoIP, you’re not limited to phone calls. You can also host video-conference, allowing you to communicate with co-workers and clients better than before. Video-conferencing will allow you to share meetings, files, documents, and agendas right from your VoIP system.

 

10. Cost-Efficiency

 

Above all else, switching to a virtual phone system will help your company cut costs. These systems are cheaper than conventional phone systems. The ability to install and remove lines as needed will help you adjust your system to cut costs, too.

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

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What's the Best Small Business Phone System?

What's the Best Small Business Phone System? | Healthcare and Technology news | Scoop.it

Business Phone Systems Basics

Most businesses use a business phone system. It consists of a calling network infrastructure that manages all the communications. It is designed to handle the complex needs of companies, customer service calls, and the call routing that carries calls to the correct person. 

 

Some of the more useful features available in a business telephone system include the following:

  • Call Transfer
  • Greetings
  • Hold Music
  • Dial-by-Name Directory
  • Call Detail Records
  • Call Handling Rules
  • Text Messaging 
  • Many more

Types of Business Phone Systems

Traditional

In a traditional business phone system setup, a local PBX (private branch exchange) system is needed to manage multiple lines.

 

Physical lines connect these and then link them together within an on-site network. This system is often installed and maintained by an external company, such as an IT consultant or PBX reseller.

 

Extensions are created for each user by assigning to them one of the local PBX lines. In most cases, extensions are associated using a three or 4-digit number used to route calls to a specific person’s desk.

 

Extending this system as your company grows requires additional hardware to be added. It also takes time to have the changes made, which makes this process costly and time-consuming. 

 

Positives

  • Able to handles hundreds of lines
  • Doesn’t need an internet connection
  • Offers on-site or hosted options

Negatives

  • Expensive to upgrade or reconfigure
  • Costly monthly phone bill
  • Needs frequent maintenance and servicing

Virtual Phone Systems

Modern business phone systems go beyond tradition; they are full-service virtual solutions for small business communications that utilize high-speed internet connections and hosted software.

 

 A virtual phone system can have all the same features as an old-fashioned PBX without all the equipment.

 

These phone systems are specifically designed to meet the varied needs of a growing business.

 

They allow teams and employees to keep in touch seamlessly using a bevy of powerful tools. Virtual phone systems are powered by VoIP (Voice Over Internet Protocol) technology.

 

The handling call routing and signal processing all done remotely, requiring only a small monthly fee, thereby saving you loads of money and time. 

 

VoIP systems are a good choice for any business, but most especially small businesses. The main reason for this is its flexibility. Adding new users and features as your business grows is easy and instant.

 

Since this system uses cloud technology, it works well with mobile phones. That makes it ideal for businesses that have virtual offices, remote employees, or a need to keep employees connected to customers on the go.

 

Having a virtual office phone system doesn’t mean “mobile-only.” You can have a virtual phone system that works with traditional handsets, computers, as well as mobile phones. These systems quickly adapt to your needs. 

 

Here are some of the critical advantages of using the cloud for your phone system:

  • Save the cost associated with housing the equipment on-site
  • As it is hosted on a third-party server, you don’t have to think about maintenance—your provider handles that
  • Since it is super easy to expand, your virtual office can grow or shrink as needed
  • Usually, monthly phone costs are a lot less than a traditional phone system
  • It is easy to install without the need for outside consultants
  • Works with smartphones and other internet-connected devices
  • You are free to choose whatever area code you want for your business
  • Callers enjoy HD call quality

One of the main concerns people have about switching to a virtual phone system is that they’ll be relying on the provider to ensure the system is up and running, rather than their own I.T. team.

 

That’s why it is critical to make a smart choice when you select your vendor. 

What are the Key Points for Buying a Small Business Phone System?

When you are shopping for a small business phone system, there are a few things that help define your search. When it comes to finding the best fit for your business keeps these in mind:

 

  • Budget: Make sure you understand all of the initial and monthly fees for the set of services that you need.

 

  • Reputation: Because the market for virtual phone systems is so hot, there are a lot of vendors on the scene. Make sure you pick one that’s been around for a while and has a good reputation for customer success. (Fun fact, our founder, Alon Cohen launched the world’s first VoIP product way back in 1995.)

 

  • Fit: Some vendors are focused on servicing giant corporations. If you are a small team, they may not be working on the kinds of features that are important to your type of business. You don’t want to pay for the development of features you will never use, so choose a vendor that is focused on the needs of customers like you.
Technical Dr. Inc.'s insight:
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inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

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How to Pick the Best Business Phone System for You

How to Pick the Best Business Phone System for You | Healthcare and Technology news | Scoop.it

Did you know that consumers prefer a personal relationship with small business owners? Well, recent reports indicate that 60% of customers communicate with small entrepreneurs over the phone.

 

For entrepreneurs, knowing how your customers love to communicate with you is an insightful revelation.

 

It helps you provide a communication system that offers them the best experience.

 

Are you unable to decide on the best business phone system for your new establishment? You need to keep in mind the phone systems today are not merely tools for making and receiving calls.

 

Customers will want a unified system that permits an array of communication options.

 

That way, your employees can also connect to clients in whichever way they choose.

 

The market has countless phone systems options, and you could easily fall into confusion. But you could turn that to your advantage by knowing the killer selection tips.

 

What Features Should You Consider as a Solo Entrepreneur?

You probably don’t wish to incur a whole new expenditure installing a new system. As such, you need to adopt a phone system that will sustain the establishment in the future.

 

You likely have expansion goals in the future, and you will not run the business alone forever. You can envision the number of staff you are likely to have soon.

 

Check out some key phone system features for a sole proprietor.

1. Scalability

Scalability is a crucial feature for your sole enterprise if you have expansion goals. You can easily add phones to the system each time you hire new staff. The VoIP system could be a good option for adding your new team.

2. Call Logs

If you run the business all alone, the information coming your way could be overwhelming. If you choose a phone system with call logs, you’ll never miss a beat. With call logs you can view all incoming, outgoing, fax and missed calls to your business phone number(s).

You can even filter logs to view only calls made to a specific queue, extension or calls made to/from an individual number.

3. Call Handling Rules

Although your business is small (for now), with the right business phone system, you can give callers the type of experience that has only been available to large enterprises that can afford to spend a fortune. Fortunately, modern systems make features like call handling rules available for everyone.

Using call handling rules, you can route incoming calls to a single destination, or different destinations based on the day and time or the Caller ID of the call received. You can send calls to voicemail, menus, custom greetings, or even your computer.

 

Does Your Business Have More Than Five Employees?

If you’ve got a small team handling your business, efficiency is the name of the game. You’ll want to look for a solution that covers all of these bases.

1. Is It User-Friendly?

Some aspects of the system could seem simple to you but remember you won’t be handling calls alone. You need a system that your team can comfortably handle and serve customers in the best way.

Look for a solution that is intuitive and be sure that the provider offers technical support.

2. Mobile Applications

A part of your team could be sales and marketing individuals, and I bet they spend most of their time out. So, how do they keep in touch with clients?

Your VoIP phone service should support extensions for each team member. 78% of adults own a mobile phone, and you could take advantage of the fact. Your team can receive calls away from the office using a mobile app or softphones.

3. Call Recording

Call recording is an excellent way to support your training and quality assurance efforts. Look for a system that lets you choose to record all calls, all incoming calls, all outbound calls, or a custom setup that you choose.

You may have to pay a bit extra for call recording, but it can be a big productivity booster, so it’s worth it.

 

What If Your Business Has More Than 10 Employees?

Well, congratulations! Your business is taking the right path. However, you have to upgrade your business phone service.

You are probably wondering what features would work best for your big team. Here are some of the features to inquire about as you talk to your phone service providers.

1. Conference Calls

Your team is big, and you don’t want to limit their productivity. They will probably need to communicate with different clients at the same time using your network.

Choose a service that gives each employee an easy-to-configure conference bridge that has a dedicated number and is password protected. This allows your team to easily set up a conference call without having to plan ahead or use a third-party conferencing provider.

2. Call Routing

Everyone seems busy at their desks, and it could be challenging to know who among the team members is available to respond to a call. Your system could solve the puzzle for you!

Make sure the VoIP phone system can route calls to whoever is available.

3. Emergency Management

Some emergencies could cut off communication in your business, and you shouldn’t take chances. Your business needs to keep moving despite the weather — thus, your system ought to eliminate possible downtime.

The recovery infrastructure needs to be topnotch and ensure communication keeps flowing after the disaster, power failure, or weather emergency.

4. Call Data Records

Call data records give you insight into your business activities. Are there certain times of day, days of the week, or parts of the year that require additional staffing? Is every employee who is expected to be engaged on the phones pulling their weight? 

Your system can do more than help you make calls, it can help you manage your business.

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

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HIPAA and Medical Record Copy Fees

HIPAA and Medical Record Copy Fees | Healthcare and Technology news | Scoop.it

Patients often request copies of their medical records. Traditionally, state law governed the subject of medical record copy fees.

 

State laws typically permit providers to charge a per-page copy fee, of up to a certain dollar value, or to charge a flat fee of up to a certain amount for the entire medical record. Many covered entities simply charge the maximum amount that state law allows. 

Such state laws (and the healthcare providers acting in accordance with them), however, cannot do an end-run around the HIPAA right of access rules, the latter of which provide that medical record copy fees must be reasonable.

 

Medical record copy fees that are flat fees, untethered to the actual costs of reproduction, may be considered excessive under the HIPAA Privacy Rule’s right of access provisions. When the two laws are in conflict, HIPAA, the federal law, prevails.    

The HIPAA Privacy Rule’s Right of Access and Medical Record Copy Fees

This point – that HIPAA preempts contrary state law – has been reiterated under guidance provided by the Department of Health and Human Services’ (HHS) Office of Civil Rights. This guidance specifies that HIPAA, through its right of access provisions, limits the amounts that a covered entity may charge a patient requesting access to his or her medical records.

Under the HIPAA Privacy Rule Right of Access, medical record copy fees must be reasonable and cost-based.

This means that providers may only charge for the following:

  • Labor for copying the PHI requested by the individual, whether in paper or electronic form.  

           i)Labor for copying includes only labor for creating and delivering the electronic or paper copy in the form and format requested or agreed upon by the individual, once the PHI that is responsive to the request has been identified, retrieved or collected, compiled and/or collated, and is ready to be copied.

 

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    • However, a covered entity may not require an individual to purchase portable media; individuals have the right to have their  PHI e-mailed or mailed to them upon request.
    • Labor to prepare an explanation or summary of the PHI, if the individual in advance both chooses to receive an explanation or summary and agrees to the fee that may be charged

 

In sum, costs associated with updates to or maintenance of systems and data, capital for data storage and maintenance, and labor associated with ensuring compliance with HIPAA (and other applicable law) in fulfilling an access request (e.g., verification, ensuring only information about the correct individual is included, etc.) and other costs not included above, even if authorized by State law, are not permitted for purposes of calculating the fees that can be charged to individuals.

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

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Do Start Ups Need a CRM and Phone System for Sales?

Do Start Ups Need a CRM and Phone System for Sales? | Healthcare and Technology news | Scoop.it

If anything, this seems like a needless question – especially for start-ups. A CRM and phone system is an advantage. If you’re a start-up, it is what you want on your side.

 

Just consider these numbers. According to Nucleus Research, when you invest a dollar in CRM, you get an average of $8.71 back. Plus, for each salesperson using CRM, you can increase your revenue by 41%.

 

So, even if your sales team is made up of only two or so people – or if it’s just you – a reliable CRM for small business is what you need to forge ahead and catch up with your competitors.

 

Still need convincing? Well, consider these signs that you need to set up a CRM and phone system for your business:

  • You fail to follow-up and eventually lose leads and opportunities.
  • You don’t remember where to pick things up with a prospect you previously called.
  • You feel like you have an unmanageable number of prospects – you can no longer keep track.
  • You start receiving negative feedback from your customers.

Advantages of CRM for Small Business

Get your start-up off the ground. Make the most of CRM for small business and enjoy advantages that improve your customer/prospect’s experience and your sales team’s efficiency and effectiveness. A comprehensive and reliable CRM makes a world of difference for your business so don’t miss out.

 

Information When You Need It
The right information, used at the right time, can get you a step closer to sealing the deal. It can also bridge communication gaps and make the overall client experience a little better.

 

The data that you have on your prospect or client comes into play at all stages of your sales cycle. Through CRM’s pop-up interface, you know a person’s location and call history even during the initial point of contact. It comes in handy when following up. You know what you’ve previously talked about. You have information that helps you personalize the conversation.

 

You might say that the non-techie approach here is to have a notebook prepared or perhaps use sticky notes as reminder. But can you imagine the amount of information you need to keep organized with just five prospects in a month? Without CRM, it won’t be long before you lose track of things and opportunities fall through the cracks.

 

Enhanced Communication
CRM helps you stay on top of your conversations with your prospects and clients. You get information that helps you personalize phone calls and presentations. You can also automate follow-ups according to user actions, schedules and events. And, when you do call to follow up, you know where exactly to pick things up from.

 

Better Service
According to the Global Customer Service Study, three out of four customers are willing to pay more for a better customer experience. And, the best way to guarantee better customer service and experience is through CRM for small business.

 

Key here is to remember that what you have with your clients – and what you want to have with your prospects – is a relationship. You need to be up to speed on previous conversations, call and purchase history, issues and resolutions and more.

 

The human memory is limited. You need CRM for small business to stay on top of your prospect/ client engagements.

 

Task Automation
Important tasks, such as follow-ups and lead scoring, can be automated through CRM. This keeps you and your small team focused on more crucial matters, such as making sales calls and customizing sales presentations, among others.

 

Better Team Coordination
You are not going to be around 24/7 to deal with your prospects and clients. Somewhere along the line, your team steps in to help out. With CRM for small business, access to your contacts’ information is available to everyone, anywhere. You can lessen your lead leakage by being consistently available to your prospects and clients.

 

Improved Data Analyses and Reporting
In time, you would have amassed a good amount of data from your leads and clients. Understand this data and use it to assess where you are as a business, what markets you’re missing out on and key performance analytics that need improvement. A good CRM system provides you with reporting and data analyses that push you to improve and move forward as a business.

Why Should You Get CRM For Small Business Today

Regardless of your business size, you need a reliable CRM system. But why get one now?

 

Look at it this way: prospects and customers are at the core of a successful business. When you implement a CRM system at your start-up stage, you are making this focus clear.

 

What’s great about the CRM options that you have now is their scalability. You can get cloud-based CRM services, such as Salesforce, with the exact features, number of users and capacity that you need. Should you require more, you can add at any time.

 

You are organized right away and your customers will know this. You are able to manage leads, quotes and invoicing professionally. You can issue information, such as receivables, paid invoices and more, ASAP as required by your clients.

 

As such, you won’t have to worry about migration costs. What you used at limited capacity can easily be extended to suit bigger requirements. And, you will always have the latest version. Upgrades for cloud-based CRM come with the service, which is another thing you won’t have to worry about.

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Going From Paper To Paperless 

Going From Paper To Paperless  | Healthcare and Technology news | Scoop.it
Can Your Office Truly Be A Paperless Office?

Although many of us dream of a truly paperless office, the reality is that our world still revolves in large part around information printed onto physical documents. And even with a sizable number of medical practices transitioning to electronic medical records every year, most have still not taken the plunge (and, at this rate, may never do so). So when correspondence is received from an ‘analog’ practice, that paperwork must be converted to a digital format.

 

I’ll discuss some options for scanning equipment below but it is important to realize that the physical act ofscanning is only part of the process of digitization of paper documents. A real person, usually with at least a basic clinical understanding, must categorize and organize the scanned files into their proper place: within the right patient’s chart, within the right folder, and perhaps with the right tags or labels.

Scanning options For Small Practices 

A small medical practice may be able to use a consumer level scanner. If you use EMR, you’ll need a way to get the scanned files into the patient records, and then someone will need to put the files in their proper place. These should be sheet-fed scanners, not the flat-bed type of scanners used for copying books and bulky objects; the latter would be painfully slow way to scan paper documents.

 

NeatDesk scanner  This is a nicely-designed scanner with included proprietary software that can scan documents, business cards, and receipts – using three different chutes – and automatically categorize them into different folders. If you don’t want to think too much when scanning, the software can do the work for you; however, I found it a little too inflexible.

 

Also, the auto image adjustment that straightens images that were scanned crooked is usually needed because the central rollers don’t consistently pull documents straight through. NeatDesk has recently added the ability to scan to Dropbox.

 

Fujitsu ScanSnap ix500 This has become my scanner of choice for the home office. It always pulls documents through straight and does so quickly. Unlike the NeatDesk, it does not have separate chutes for cards and receipts, so the guides have to be adjusted manually for those. But consistently straight scans makes up for that.

 

Another cool feature is the ability to scan directly to your phone or iPad via a wireless connection, in addition to Dropbox or email. I use this device to scan every piece of paper I receive, from bills to magazine articles to receipts (before shredding them).

Document scanning services

For those practices that are overwhelmed with the sheer volume of paperwork that needs to be scanned, the services of a document scanning company can be employed. They can be especially helpful in the beginning of EMR conversion, to give the practice a running start.

 

They can either simply scan paper documents into digital files or facilitate the actual conversion of paper patient charts directly into their electronic medical records. Some medical practices continue using their paper records and then scan them into a digital format at the end of each day, foregoing the EMR system altogether. While this is technically an electronic record of the document, realize that this is not a true electronic medical record system and thus would not qualify for Meaningful Use incentives.

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Breach Risk Analysis: A four-step plan

Breach Risk Analysis: A four-step plan | Healthcare and Technology news | Scoop.it

Data breaches have long been a nuisance for many industries, including healthcare and financial services.

 

In the age of our current public health crisis, HIPAA-covered entities must follow all reasonable safeguards to protect the privacy of their patients who may be infected with the novel coronavirus (COVID-19).  However, the HIPAA Privacy Rule does offer some accommodations in such cases.

 

Business owners need to be prepared, and should always have a plan in place should a worse-case scenario occur.  One method of preparation is to understand what is a Breach Risk Analysis.

In this blog, we will give tips on how to plan for a data breach and what to do when one occurs.

Got breached? Implement a four-step plan

A data breach occurs when sensitive information about an individual is lost, stolen, hacked, or inappropriately disclosed.  Any time an organization suspects that one of these incidents has occurred, it should immediately perform a Breach Risk Analysis. 

This analysis can be conducted by implementing this four-step plan:

  1. Determine what type of data was involved
  2. Determine which person or organization the data was stolen by or disclosed to
  3. Determine if the person or organization acquired or viewed the data
  4. Document mitigating actions that were taken by the organization.

Let's stay a closer look at each step. 

Determine the type of data that was stolen

The first step the organization should take is to examine the type of data that was involved in a breach.  This step is crucial, as it helps the organization understand the significance of the data that may have been exposed. 

Even if the information breached seems minimal, it needs to be determined if information about an individual can be reconstructed.

If the breached data is found to contain sensitive information, such as client names, dates of birth, and social security numbers, the organization may have to enact extra services like extending credit reporting to the affected individuals. 

Determine which person or organization the data was stolen by or disclosed to

This step allows the organization to understand the parties involved in the breach and their responsibilities and motivations as it related to the exposed data.

 

For example, if a healthcare organization accidentally discloses Protected Health Information to another healthcare organization, that healthcare organization is still bound by HIPAA rules to protect the privacy and security of that patient data. However, if the same patient information is inadvertently disclosed to a private business or individual, the obligation to protect data is not in place.

 

If the data is found to be accessed by criminals, such as hackers, the organization must assume more nefarious attentions. 

 

Hackers are more likely to sell data so crimes like fraud or identity theft are likely committed. Anytime sensitive data is accessed by hackers or criminals, the organization should consider involving legal representation and law enforcement.

 

Determining if the person or organization acquired or viewed the data 

This difficult but necessary step allows an organization to determine if sensitive information was actually viewed by a unauthorized third party. 

 

Therefore, if the data breach involved something like spyware or ransomware, the organization must perform a forensic analysis to ascertain if not only information was viewed, but also ex-filtrated.

 

Other instances of breaches may involve sensitive information being sent to the wrong party, such as an errant fax or email.  In these instances, it is important for the organization to confirm that the recipient has properly disposed of the sensitive information.

Document mitigating actions made

Organizations should not wait until the level of exposure from a breach is determined before they start performing mitigating actions. 

 

If the breach had a technical aspect, such as ransomware, the organization must document actions such as restoring backups, removing malicious software, and any forensic analysis that was performed.

 

If the breach involved improper disclosure, the organization should document that the data was properly disposed of by the third party.

 

Organizations will always be at risk for data breaches.  The best step they can take is to be prepared for when this happens, not if.

It is always a best practice to have a breach response plan in place, and any organization can put one together by incorporating the four steps described in this blog.

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What You Need to Know About Secure Mobile Messaging in Healthcare

What You Need to Know About Secure Mobile Messaging in Healthcare | Healthcare and Technology news | Scoop.it

Digital Health Communication and Messaging

Digital information is everywhere, including medical institutions where it is now common practice to utilize electronic medical records. This can be a good thing, making patient care more efficient and effective. However, it can also be an easy doorway for data thieves to access private information.

 

Many doctors and nurses utilize mobile data to aid in their daily tasks from accessing clinical data to communicating with other staff members.

 

Many primary care providers also regularly use text messaging as a way to communicate with patients for appointment bookings and cancellations. Text messaging is a quick and easy way to do this.

HIPAA

The U.S.’s Health Insurance Portability and Accountability Act (HIPAA) of 1996 exists, in part, to protect personally identifiable information when being used by the healthcare industry, through regulating how it can be used and communicated. Specifically, the HIPAA Security Rule stipulates that numerous safeguards be employed by administrative and medical staff to protect personal information, including the use of encryption in digital communication where possible.

 

If medical staff and institutions follow the safeguards required by HIPAA, there shouldn’t be cause for concern. However, HIPAA doesn’t require encryption non-discriminately across the board, and there is always the possibility of human error and negligence. In particular, smaller clinics which previously had minimal security procedures in place have found it particularly challenging to comply with the requirements of HIPAA.

Safeguarding Medical Information

So, what can be done to safeguard medical communications? Secure text messaging is a viable option, though it is challenging to implement on a whole-scale level and depends a great deal on employee participation. One study found that only 31 percent of medical staff were encrypting information as standard practice before sending it to the cloud. Apps exist that will encrypt text messages, but every single device sending and receiving these texts has to be using the same system.

 

However, medical staff also need to consider the chance that someone other than their intended recipient may view their messages, making it imperative that personally identifiable information be communicated in a way that maintains patient privacy.

 

Ideally, a medical facility’s IT department will spearhead the efforts to get everyone on board. But this becomes increasingly difficult with nationwide coverage of medical care. It is one thing to secure one system.

 

It is quite another to secure two systems or hundreds of systems, as is the case with many of the larger institutions.

 

If it is deemed too daunting a task for the whole company to establish an all-encompassing encryption service. At the bare minimum, each employee’s device should use its own encryption app, and the use of encryption should be monitored with employees being held responsible for failure to comply. In addition to encryption, a passcode should be made mandatory on every device.

 

Finally, medical staff should never assume that having access to a patient’s mobile number means that they have given their consent to be contacted via text message.

 

Consent should be gained by each patient before any text-based communication occurs, and the patient should be informed that any messages sent or received may become part of their medical record.

 

Since there is no way to cease the use of smart devices or text messaging in this day and age, establishing secure mobile messaging in healthcare is a must.

 

Medical information is among the most sensitive and expensive information out there and when, or if, it gets into the wrong hands. The consequences could be far-reaching and devastating. A patient seeking medical help should not have to be concerned for the security of their personal information.

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Telemedicine Checklist

Telemedicine Checklist | Healthcare and Technology news | Scoop.it

Telemedicine services are rapidly expanding, with many providers realizing that they can expand their reach and revenue by utilizing improved connectivity and convenient technology.

 

Telemedicine takes several forms, including consultation directly in the office, school-based consultation to provide emergency services to students, home video consultations, and even integration of biometric data from a person’s health wearables.

 

While telemedicine is indeed beneficial for all stakeholders, it is equally important for providers to make sure they are well-versed with the entire process before they step into it.

 

In order to offer effective primary care and enable truly coordinate care, providers must consider all the planning element that are part of successful telemedicine ventures.

 

Here are the important steps to be taken care of when starting telemedicine.

 

1. Identify Your Mission and Goals

 

Before you do anything to start the process at all, you must sit down and ask yourself certain questions. Why do you want to engage in telemedicine? What are your goals? Do you want to grow your practice? Are you looking to increase your access? Are you interested in saving time or making extra money? Do you think these goals are realizable?

 

It is imperative to have the answers to these basic questions in mind, so you know which path to take right from the beginning.

 

2. Identify Your Patients

 

Once you know what you want to do and have a rough plan on how to achieve it, you must determine your target market and create your patient panel.

 

Do you want to acquire new patients or merely communicate better with your existing patients? Which areas will your patients be in? What health issues will you focus on? Will your patients be tach-savvy millennials or older patients with caregivers? Knowing your patient panel will automatically narrow down and simplify the next steps in the process.

 

3. Create a Relevant Profile

 

As a provider, while you may have all your work experience listed down on your resume, it is essential to update it before diving into telemedicine and to make yourself seem suitable for the job.

 

It is important to update and highlight licenses, since these are critical in matching you with potential positions and patients. Additionally, make sure you make your remote experience stand out, if any. You should also emphasize on the additional skills needed for a telemedicine provider, for example, listening and conversational skills.

 

4. Manage Your Licenses

 

Having multi-state licenses will ensure that you get the most-suited telemedicine position. While telemedicine recruiters may help you in obtaining licenses, there is no denying that they are looking for providers who already have licenses secured before they apply for the job.

 

5. Research HIPAA-Compliant Platforms

 

When considering where to apply, you must research which telemedicine platforms are HIPAA compliant. You should also consider whether the platforms you are looking at are cloud-based, what equipment do they require, what are the training requirements and options, what are the billing procedures, will you need IT support, will you be able to import patient data into your EHR, etc. 

 

6. Reach Out to Telemedicine Recruiters

 

Do some research on the latest clinical outcomes and trends in telemedicine, and then reach out to a recruiter to find you jobs in the area of expertise you would like to focus on.

 

While you may search for jobs online, remember that this area of medicine is still relatively new, and recruiters can guide you and help you find the best jobs at top companies. Following this, make sure you speak to a few companies and evaluate their benefits before finalizing one.

 

7. Acquire Legal Consultation

 

It is wise to obtain legal advice on your telemedicine contract before you finalize it. This is especially necessary and beneficial if there are two organizations involve through your telemedicine practice.

 

You must take into account state laws like prescribing laws, which may be different in the area your patients are. To keep a track of these matters, it is recommended that you have a legal counselor’s services handy.

 

8. Assess Needs and Identify Resources

 

Identify the needs of your telemedicine practice and identify the resources that you have at hand, and those you will need to acquire.

 

At this point, you will also have to determine whether you need a team. If you do, you must focus on administrators, finance managers, clinical operations supervisors, and technical support personnel.

 

9. Set Up Your Office

 

This is perhaps the most important part of the telemedicine experience, because you will have to pick the perfect place to facilitate your telemedicine practice. Ideally, this can be a quiet and secluded corner of your home and must be set up to look professional on video calls.

 

It is also important to make sure you acquire the best technological equipment, since your computer and your internet connection will be your most important tools in the process.

 

10. Engage in Networking

 

Once you are ready to indulge into the process, you must then insert yourself into the telemedicine circle of professionals. If you don’t find any people doing this in your area, it is wise to use social media to reach out to fellow professionals. Communicate with peers and follow different organizations.

 

Additionally, attend telemedicine events around the country to create a constructive network and to learn from those doing similar work.

 

Taking care of these essential steps should ensure the smooth beginning of your telemedicine career. Over time, successful providers not only continue to take steps to improve their care delivery and maximize patient satisfaction, but they also stay connected with industry peers.

 

Eventually, if done right, this could be a life-changing move in your career and could potentially help you excel in the modern care delivery landscape.

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Top 10 Applications of Computer Telephony Integration

Top 10 Applications of Computer Telephony Integration | Healthcare and Technology news | Scoop.it

There are countless of CTI (computer telephony integration) applications that make implementing the technology one of the best things you can do for your business.

 

1. Pop-up Screen/ Screen Popping


CTI integration allows you to implement a pop-up screen interface for your agents. Through this, you get a feel of the immense possibilities when communication integrates with information.

 

The screen popping CTI application opens up a dashboard whenever your agent interacts with a caller. This shows relevant information about the caller, as you’ve configured it in the system and depending on the applications and software you’ve integrated with your CTI.

 

You can display and log call origin, IVR selection, authentication status, as well as the caller’s issues, purchase history and support history, among other data.

 

2. Speed Dialing


CTI’s speed dialing system is perfect when your team has to meet outbound call objectives.

 

Speed dialers can be configured to continuously make calls, bypassing wrong numbers and busy signals. Agents are patched in only when a person answers the other end of the line.

 

This often comes with a report on call volume, wait times and other call metrics. Increase the productivity of your sales team through CTI’s speed dialing.

 

3. Phone Flexibility/ Phone Control


How you make yourself accessible to your clients, prospects, and the team is flexible through CTI’s phone control or phone flexibility application.

 

You can easily configure the system to “find you” when you’re not logged into the system. Use your mobile devices or laptop to connect.

 

This can set you and your team apart from the competition. Accessibility can be your edge when it comes to sealing deals and starting co-beneficial business relationships.

 

4. Call Routing


CTI’s intelligent call routing lets you become more responsive to your callers. Route calls according to their IVR selection, demographics, call history, agent specialization, and availability, among other factors.

 

This can mean faster call processing, happier (or less frustrated) callers, and more efficient call agents.

 

5. Call Transfers


Call transfers are also better implemented through CTI. This isn’t just about transferring calls from person to person.

 

CTI’s call transfer application allows for seamless agent transitions, wherein data about the caller is transferred too.

 

This unburdens the caller from having to repeat their information. It cuts call processing time, which is especially important in compound support calls.

 

6. IP Telephony and Conferencing


Collaboration has improved by leaps and bounds because of IP telephony, particularly through its low-cost IP-based broadband multimedia telecommunications.

 

A direct result of this is the more rampant use of conferencing applications.

 

In the past, sales presentations had to be done in person. Inside salespeople, then, were not as effective as those in the field.

 

Today, the location has become irrelevant. IP telephony and conferencing applications bridge the gap – connecting agents with prospects and customers as if they’re meeting face-to-face.

 

How effective your team is in utilizing this application depends on their skills, and the available sales information and supporting tools.

 

The technology is already there – fully developed – for you to integrate and optimize your sales processes.

 

Other IP telephony and conferencing applications include team collaboration, multi-location meetings, and remote training sessions.

 

7. IVR (Interactive Voice Response)


Your IVR application is perhaps your first-line interaction with your audience. It is your first try at making a good impression. Configure your CTI’s IVR application correctly and optimally, and you get efficient, personalized and data-driven interactions – not to mention, happier customers and prospects.

 

Your IVR application uses keypad and voice DTMF tones to communicate with your servers. Through IVR selections, callers can reach specific persons or departments.

 

They can also do basic account processes, such as status inquiries and password updates, among other tasks.

 

An optimally configured IVR can cut down call processing time, reduce call traffic and make a good first impression.

 

8. Advanced Call Reporting Functions


One of the best things about CTI is that you can put together data into reports that help you see the big picture. Analyze the many aspects of your business, such as call traffic, inbound and outbound sales calls, and support requests.

 

Through CTI’s advanced call reporting functions, you can parse through historical data to gain insight on how effective your team or call agents are.

 

See where there are support gaps and do something about it. You can also assess real-time data when you want to zoom in on your agent’s interpersonal and problem-solving skills.

 

9. Voice Recording Integration


Voice recording integration plays an important role in contact centers where the quality and integrity of interactions are crucial. Voice recording applications allow you to record and archive voice calls in order to improve your team’s effectiveness, reduce liabilities and comply with industry standards (such as the Payment Card Industry Data Security Standard/ PCI DSS).

 

Record calls and accesses these later on for future assessment. Or, you can also conduct real-time monitoring across mixed telephony environments.

 

Through Voice Recording Integration, you don’t just have textual data as the basis for agent training, reporting and assessment.

 

You also have voice data that protect you from liabilities and support the initiatives and changes you implement for your operations.

 

10. Call Center Functions


Because the development of CTI into what it is now was partly in response to the needs of the call center industry, it’s not a big surprise that call center functions are some of CTI’s top applications.

 

Automatic caller authentication, whisper coaching, call barging and warm transfer (among so many more call center functions) are key functions that drive the adoption of CTI technology.

 
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Why Cyber Security is Key to Enterprise Risk Management for all Organizations?

Why Cyber Security is Key to Enterprise Risk Management for all Organizations? | Healthcare and Technology news | Scoop.it

Large organizations have always focused on managing risk, but the technological breakthroughs that have enhanced our world in countless ways have also transformed how leading executives engage in enterprise risk management (ERM). The pervasive and ever-expanding threat of cybercrime means that comprehensive strategies for cybersecurity are now absolutely essential for all organizations.

 

After all, a report by Cybersecurity Ventures estimates that cybercrime across the globe will cost more than $6 trillion annually by 2021.

 

The sheer magnitude and pervasiveness of the crisis represent a cybersecurity call to arms, and seemingly no one is immune. By now, the list of data breach victims reads like a who’s who of major corporations, governmental agencies, retailers, restaurant chains, universities, social media sites and more:

 

  • The Department of Homeland Security, IRS, FBI, NSA, DoD
  • Macy’s, Saks Fifth Avenue, Lord & Taylor, Bloomingdale’s
  • Facebook, Reddit, Yahoo, eBay, LinkedIn
  • Panera, Arby’s, Whole Foods, Wendy’s
  • Target, CVS, Home Depot, Best Buy
  • Delta, British Airways, Orbitz
  • Equifax, Citigroup, J.P. Morgan Chase
  • The Democratic National Committee
  • Adidas, Columbia Sportswear, Under Armour
  • UC Berkeley, Penn State, Johns Hopkins

 

If you need another reason to drop everything and prioritize cybersecurity risk management in your organization’s overall ERM strategies and systems, consider the recent NotPetya malware attack. Described by Wired as “The Most Devastating Cyberattack in History,” it disrupted global shipping operations for several weeks and caused more than $10 billion in total damages while temporarily crippling such multinational companies as shipping giant Maersk and FedEx’s European subsidiary, TNT Express. All because hackers were able to infiltrate a networked but unsecured server in the Ukraine that was running software that made it more vulnerable to attack.

 

Despite these and countless other costly incidents and attacks, many organizations have not yet fully incorporated cybersecurity risks into their overall enterprise risk management frameworks.

3 Chief Obstacles to Cyber Security and ERM Preparedness

The ever-expanding list of high-profile attacks and victims could be seen as evidence that, in many instances, “the adversaries are winning,” according to Richard Spires, a former chief information officer at both the IRS and the Department of Homeland Security. Or at least that there is much work to be done to combat the ongoing threat.

 

In a piece titled “The Enterprise Risk Management Approach to Cybersecurity,” Spires poses the question: “In an era of ever more sophisticated cybersecurity tools, how is it that we are actually backsliding as a community?” And he offers three key answers:

 

  1. Complexity: IT (and cybersecurity) systems are by their nature extremely complex and in many cases far-flung, so creating airtight security is incredibly challenging.
  2. Highly Skilled Adversaries: The hackers’ tactics and methods continue to grow more sophisticated. Plus, their risk is low because they are hard to catch. They are smart and, with billions of dollars on the line, more highly motivated than ever.
  3. Lack of IT professionals: Cisco reports that 1 million cybersecurity jobs are currently unfilled on a worldwide basis and that “most large organizations struggle to find, develop and then retain such talent.” The shortage of qualified cybersecurity professionals with the right skills, knowledge, and experience is an ongoing “crisis,” according to Forbes.

 

One of the leading efforts to develop protocols that organizations can use to safeguard themselves is sponsored by the U.S. Government — the National Institute of Standards and Technology’s Cybersecurity Framework.

 

According to Gartner, more than 50 percent of U.S.-based organizations will use the NIST Cybersecurity Framework as a central component of their enterprise risk management strategy by 2020, up from 30 percent in 2015. This voluntary framework consists of “standards, guidelines, and best practices to manage cybersecurity-related risk,” according to NIST, which reports that version 1.1 of the Cybersecurity Framework has been downloaded over 205,000 times since April 2018.

 

Also, the Center for Internet Security (CIS) has produced “a prioritized set of (20) actions to defend against pervasive cyber threats.” CIS says its protocols are intended to provide “a roadmap for conducting rigorous and regular cybersecurity enterprise risk management processes that will significantly lower an organization’s risk of catastrophic loss.”

 

CIS, which claims its best practices could have prevented attacks like the data breach that hit the consumer credit reporting agency Equifax, also offers guidelines for the seemingly “overwhelming” challenge of how to build a cybersecurity compliance plan.

5 Helpful Tips for Cyber Security and Enterprise Risk Management

OK, how about some actionable tips for organizations looking to beef up their cybersecurity defenses and risk management profile? Chris Yule, a senior principal consultant for SecureWorks, breaks it down in laymen’s terms in a quick video. Yule’s five tips include:

 

  • Cultivate support of senior management — It is essential for organizations to have strong support for cybersecurity risk management on the senior management team and to tie it to their overall business strategy.

 

  • Limit your attack surface — Often referred to as “hardening” your potential targets and vulnerabilities, this refers to coordinating with IT in reducing your exposure and “locking things down.”

 

  • Increasing visibility/awareness — In addition to building up defenses to reduce risk, organizations must also “tear things down.” This means working to better understand the potential spectrum of risk by conducting comprehensive internal vulnerability scanning, penetration testing and “monitoring your infrastructure for the bad stuff.”

 

  • Build a culture of security among employees — Employees must be committed to cybersecurity and clearly understand their specific responsibilities. “Make sure that everybody’s trained, everybody knows what their role is within the organization to keep things secure,” said Yule.

 

  • Prepare an incident response plan — “You need to be prepared for when things go wrong,” warned Yule. Notice that he says when and not if. “Everybody will get breached at some point regardless of what you do,” said Yule, so it is essential that everybody knows “what the plan is to contain and eradicate that threat when it happens.”

 

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10 Great Gadgets for Tech-Savvy Doctors

10 Great Gadgets for Tech-Savvy Doctors | Healthcare and Technology news | Scoop.it

As technology continuously innovates how we deal with healthcare everyday, it’s vital that doctors stay up to date on new trends. Many of the latest gadgets not only provide great value but are also fun. Here’s our list of 10 tech gadgets for doctors to use at their practice:

1. Digital Stethoscope

The cold, hard stethoscopes that doctors use have now been greatly upgraded. Now, the digital stethoscope is one of the smallest, yet powerful stethoscopes in the world. It’s so small that it fits right in the palm of your hands but can amplify over 100 times. It’s plug and play compatible making it easy for doctors to hear via their headphones or earplugs. It also connects via smartphone, tablet, or computer to record info right into the patient’s EMR!

2. Google Glass

Google seems to have their hands in just about every new piece of technology. Google Glass is a wearable spectacle that’s perfect for many industries. Doctors can enjoy the ease of accessing their patients’ records, collaborating what they are viewing with other doctors via surgery, and checking patients’ vitals. Though Google halted sales of Glass on 15 Jan 2015, many vendors have created specialized software applications & continue to supply the device, and Google itself is reportedly working on a successor.

3. AV300 Vein Viewing System

Doctors can easily examine their patients closely with the AccuVein AV300 Vein Viewing System. This handy gadget makes viewing clumps and other issues with veins simple. It’s lightweight and small, so doctors can carry it around room to room. Since it doesn’t come in contact with the patient, it does not need a protective covering or to be sterilized.

4. EarlySense System 

The EarlySense Proactive enables doctors and their medical staff to capture all a patients vitals in the exam room. Everything from their heart rate to their respiratory rate can be quickly captured and transferred to the EMR system. This not only reduces the time of transferring patient’s room to room, but also reduces mistakes of recording incorrect readings.

5. VScan by GE

Another helpful examination gadget is the GE VScan. The VScan is a pocket-sized ultrasound, allowing doctors to access many systems of the body including the abdominal, cardiac, urology, fetal, thoracic and others. This device helps speed decisions doctors normally would need to make after receiving x-rays. Unnecessary testing is also reduced.

6. Infrared Thermometer

Gone are the days of ten second readouts and probe-covers. Infrared thermometers now give accurate temperatures in one second, with no contact required. They are small and require just AAA batteries. These are perfect to use for fussy children. The Rediscan thermometer (pictured) can also measure the temperature of objects such as milk bottles or bath water.

7. Wacom Intuos

The Wacom Intuos system instantly converts what you write into a digitally readable format. It consists of a tablet which is basically a touch-sensitive pad (without a screen) and a stylus. Doctors can write clinical notes, prescriptions and draw directly on x-rays and charts. The information is digital, and can plug in directly into an EMR system. This method enables doctors to keep all data private as well, without paperwork lying around for others to see.

8. AliveCor ECG monitor

The AliveCor ECG system consists of a heart monitor device that connects to a smartphone app. Patients use it to record their ECG reading, which can be shared with their doctor and integrated into the PHR (patient health record). Doctors use the physician app to monitor patients’ ECGs remotely.  The physician app can also analyse readings and detect aberrations like AF (atrial fibrillation) automatically. Doctors can view trends, act promptly in case of an emergency, and integrate the readings into the patient’s EMR from their end as well.

9. Fitbit

The famous Fitbit is an activity tracker and monitoring device that doctors can suggest to patients to stay fit. It provides motivational tips and helps patients lead a healthy lifestyle. Not only patients, but doctors can also use a Fitbit themselves and practice what they preach! There are many activity trackers on the market, and doctors must try out devices themselves to evaluate their efficacy.

10. Adheretech’s Smart Pill Container

Smart pill containers are not used directly by doctors, but they are an excellent way for doctors to monitor their patient’s prescriptions taken. These containers emit light and sound alerting patients when it’s time to take their medication. If the dosage is skipped, an alert is sent to the caregiver or patient.

A lot of these gadgets are not easily available in India, but you can definitely pick them up in your next visit abroad. Do share this post with your colleagues (and patients) if you found it useful!

Technical Dr. Inc.'s insight:

Contact Details :
inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

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5 Amazing Health IT Trends In 2016 

5 Amazing Health IT Trends In 2016  | Healthcare and Technology news | Scoop.it

As we look back upon 2015, we can reflect, review and based on that and other factors, make some predictions about what next year will bring us. John Halamka had an interesting postthat reflect on the bigger challenges, such as ICD-10, the Accountable Care Act and its implications on data analytics, the HIPAA omnibus rule and its impact on cybersecurity and audits and the emergence of the Cloud as a viable option in healthcare. We can expect to see some of these trends continue and grow in 2016. So based on these key learnings from 2015, here are a few predictions for 2016.

 

 

Cybersecurity will become even more important

 

In 2015, insurers and medical device manufacturers got a serious wake up call about the importance and cost of cybersecurity lapses. Healthcare data will increasingly be looked at as strategic data because we can always get a new credit card but since diagnoses cannot change, the possibilities of misuse are significant. Just as the financial industry has settled on PCI as the standard, expect the healthcare industry to get together to define and promote a standard and an associated certification. HITRUST appears to be the leader and recent announcements are likely to further cement it as the healthcare security standard. Given all that, one can safely expect spending on cybersecurity to increase.

 

 

IoT will get a dose of reality

 

The so-called Internet of Things has been undergoing a boom of late. However, the value from it, especially as applied to quantifiable improvement in patient outcomes or improved care has been lacking. Detractors point out that the quantified-self movement while valuable, self selects the healthiest population and doesn’t do much to address the needs of older populations suffering from multiple chronic diseases. Expect to see more targeted IoT solutions such as that offered by those like Propeller Health that focus on specific conditions, have clear value propositions, savings, and offer more than just a device. Expect some moves from Fitbit and others who have raised lots of recent cash in terms of new product announcements and possible acquisitions.

 

 

Interoperability will become a business requirement

 

No matter the point of view on value or benefits of EHRs, the fact remains that EHRs are here to stay. And because the information is now electronic, the promise of easy data exchange should be a reality. That is, however, not the case. Realizing that EHRs cannot solve all problems, health systems anticipate working with external vendors to fill the “white space” in the EHR solution suites. This implies that integration is now a business requirement. Add to it innovations like outcomes based agreements between pharma companies and health systems, and the evolution of modern approaches such as FHIR, 2016 is likely to be the year of significant progress in interoperability.

 

 

Telemedicine will grow rapidly

 

With a looming shortage of general physicians and the uneven distribution of specialists across the country, telemedicine has a clear value proposition. And its flexibility allows for it to be applied to acute conditions such asstroke, simpler conditions such as flu and strep, specialities such as dermatology, pediatrics and even private conditions such as sexually transmitted infection (STI.) Millennials are comfortable with this approach, so are seniors and others with more severe conditions who don’t want to trek to the nearest hospital for care.

 

 

Specialty EHRs will boom

 

This YouTube video is hilarious and a simultaneously sad, but perception of the impact that EHR implementations have had on care. Physicians and nurses aren’t fans of EHRs despite being the target audience. A one-size-fits all approach to product development and a primary focus on billing rather than patient care is at the root cause of this problem. Innovative companies have taken this fight on but intelligently, have focused their attention on creating EHRs tailor made to specialties such as dermatology, plastic surgery, pain management etc. Since these are significant revenue drivers for health systems and the specialists using it swear by them, we can expect adoption to boom in 2016. This will also lead to increased demand around interoperability and the ability to connect to any EHR via API.

Healthcare is a $2.1 trillion industry so the above should obviously be considered only a small set of possible trends in healthcare IT, but things like interoperability and security have wide ranging implications. Those two in particular will be universally applicable across all of healthcare.

Technical Dr. Inc.'s insight:

Contact Details :
inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com/tdr

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