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Nearly Seven in 10 Patients Would Avoid Healthcare Providers That Undergo a Data Breach

Nearly Seven in 10 Patients Would Avoid Healthcare Providers That Undergo a Data Breach | Healthcare and Technology news | Scoop.it
A new survey from TransUnion Healthcare found that more than half of recent hospital patients are willing to switch healthcare providers if their current provider undergoes a data breach. Nearly seven in 10 respondents (65%) would avoid healthcare providers that experience a data breach.

Older and younger consumer groups responded differently to data breaches. While 73% of recent patients ages 18 to 34 said they were likely to switch healthcare providers, older consumers were less willing. Nearly two-thirds (64%) of patients older than 55 were not likely to consider switching healthcare providers following a data breach.

“Older consumers may have long-standing loyalties to their current doctors, making them less likely to seek a new healthcare provider following a data breach,” said Gerry McCarthy, president of TransUnion Healthcare. “However, younger patients are far more likely to at least consider moving to a new provider if there is a data breach. With more than 80 million millennials recently entering the healthcare market, providers that are not armed with the proper tools to protect and recover from data breaches run the risk of losing potentially long-term customers.”

Other survey insights on consumers’ expectations following a data breach include:

· Nearly half of consumers (46%) expect a response or notification within one day of the breach.

· 31% of consumers expect to receive a response or notification within one to three days.

· Seven in 10 (72%) consumers expect providers to offer at least one year of free credit monitoring after a breach.

· Nearly six in 10 (59%) consumers expect a dedicated phone hotline for questions.

· More than half of consumers (55%) expect a dedicated website with additional details.

“The hours and days immediately following a data breach are crucial for consumers’ perceptions of a healthcare provider,” said McCarthy. “With the right tools, hospitals and providers can quickly notify consumers of a breach, and change consumer sentiments toward their brand.”
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Anthem says at least 8.8 million non-customers could be victims in data hack

Anthem says at least 8.8 million non-customers could be victims in data hack | Healthcare and Technology news | Scoop.it

Health insurer Anthem Inc, which earlier this month reported that it was hit by a massive cyberbreach, said on Tuesday that 8.8 million to 18.8 million people who were not its customers could be victims in the attack.

Anthem, the country's second-largest health insurer, is part of a national network of independently run Blue Cross Blue Shield plans through which BCBS customers can receive medical services when they are in an area where BCBS is operated by a different company.

It is those Blue Cross Blue Shield customers who were potentially affected because their records may be included in the database that was hacked, the company said.

It is the first time that Anthem has quantified the impact of the breach on members of health insurance plans that it does not operate.

Anthem updated the total number of records accessed in the database to 78.8 million customers from its initial estimate of 80 million, which includes 14 million incomplete records that it found.

Anthem does not know the exact number of Anthem versus non-Anthem customers affected by the breach because of those incomplete records, which prevent it from linking all members with their plan, Anthem spokeswoman Kristin Binns said.

Security experts are warning that healthcare and insurance companies are especially vulnerable to cybercriminals who want to steal personal information to sell on the underground market.

Anthem continued to estimate that tens of millions of customer records were stolen, rather than simply accessed. The spokeswoman added that the company's investigation was ongoing. Federal and state authorities are also investigating.

Anthem runs Blue Cross Blue Shield healthcare plans in 14 states, while plans in states such as Texas and Florida are run independently. In all, 37 companies cover about 105 million people under the Blue Cross Blue Shield license.

Binns said the company still believes the hacked data were restricted to names, dates of birth, member ID/Social Security numbers, addresses, phone numbers, email addresses and employment information such as income data.

Anthem will start mailing letters next week to Anthem customers and other Blue Cross Blue Shield members affected by the hacking. It will offer two years of identity theft repair assistance, credit monitoring, identity theft insurance and fraud detection.


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Americans want health information shared easily among docs

Americans want health information shared easily among docs | Healthcare and Technology news | Scoop.it

Nearly three-quarters of Americans say it's very important that their critical health information can be easily shared among healthcare providers, a survey from the Society of Participatory Medicine reveals.

In addition, 87 percent of respondents oppose any fees being charged to either healthcare providers or patients for that transfer of information to take place.

The 1,011 adults polled were selected randomly from landline and cell phone numbers.

Nearly 20 percent of respondents said they or a family member had experienced a problem in receiving care because records could not easily be shared among providers.

Doctors are forced to pay anywhere between $5,000 to $50,000 to set up connections with blood and pathology laboratories, health information exchanges or governments, according to a recent Politico story. Sometimes additional fees are charged each time a doctor sends or receives data.

Just this week, Peter DeVault, director of interoperability at Epic Systems, revealed at a Senate committee hearing that the company charges $2.35 per patient, per year for Epic EHR clients to exchange data with other providers.

"We have the technology. What we need is for health care providers and systems developers to put patient interests ahead of business needs. None of them would exist were it not for the patients," Daniel Z. Sands, M.D., co-founder and co-chair of the Society of Participatory Medicine, says in the survey announcement.

Experts at the Senate committee hearing testified that vendors and healthcare organizations use patient data as a competitive advantage, and that data-sharing is less likely to occur in competitive markets.

In a paper from the Brookings Institution, Niam Yaraghi, a fellow in governance studies at the Center for Technology Innovation, posits that the fee-for-service reimbursement model serves as a disincentive to share data. He also argues that Stage 3 of the Meaningful Use program will likely set the interoperability bar too low and likely will help only the dominant vendors, who will need only to provide a minimum amount of interoperability.

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