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What You Need to Know About Secure Mobile Messaging in Healthcare

What You Need to Know About Secure Mobile Messaging in Healthcare | Healthcare and Technology news | Scoop.it

Digital Health Communication and Messaging

Digital information is everywhere, including medical institutions where it is now common practice to utilize electronic medical records. This can be a good thing, making patient care more efficient and effective. However, it can also be an easy doorway for data thieves to access private information.

 

Many doctors and nurses utilize mobile data to aid in their daily tasks from accessing clinical data to communicating with other staff members.

 

Many primary care providers also regularly use text messaging as a way to communicate with patients for appointment bookings and cancellations. Text messaging is a quick and easy way to do this.

HIPAA

The U.S.’s Health Insurance Portability and Accountability Act (HIPAA) of 1996 exists, in part, to protect personally identifiable information when being used by the healthcare industry, through regulating how it can be used and communicated. Specifically, the HIPAA Security Rule stipulates that numerous safeguards be employed by administrative and medical staff to protect personal information, including the use of encryption in digital communication where possible.

 

If medical staff and institutions follow the safeguards required by HIPAA, there shouldn’t be cause for concern. However, HIPAA doesn’t require encryption non-discriminately across the board, and there is always the possibility of human error and negligence. In particular, smaller clinics which previously had minimal security procedures in place have found it particularly challenging to comply with the requirements of HIPAA.

Safeguarding Medical Information

So, what can be done to safeguard medical communications? Secure text messaging is a viable option, though it is challenging to implement on a whole-scale level and depends a great deal on employee participation. One study found that only 31 percent of medical staff were encrypting information as standard practice before sending it to the cloud. Apps exist that will encrypt text messages, but every single device sending and receiving these texts has to be using the same system.

 

However, medical staff also need to consider the chance that someone other than their intended recipient may view their messages, making it imperative that personally identifiable information be communicated in a way that maintains patient privacy.

 

Ideally, a medical facility’s IT department will spearhead the efforts to get everyone on board. But this becomes increasingly difficult with nationwide coverage of medical care. It is one thing to secure one system.

 

It is quite another to secure two systems or hundreds of systems, as is the case with many of the larger institutions.

 

If it is deemed too daunting a task for the whole company to establish an all-encompassing encryption service. At the bare minimum, each employee’s device should use its own encryption app, and the use of encryption should be monitored with employees being held responsible for failure to comply. In addition to encryption, a passcode should be made mandatory on every device.

 

Finally, medical staff should never assume that having access to a patient’s mobile number means that they have given their consent to be contacted via text message.

 

Consent should be gained by each patient before any text-based communication occurs, and the patient should be informed that any messages sent or received may become part of their medical record.

 

Since there is no way to cease the use of smart devices or text messaging in this day and age, establishing secure mobile messaging in healthcare is a must.

 

Medical information is among the most sensitive and expensive information out there and when, or if, it gets into the wrong hands. The consequences could be far-reaching and devastating. A patient seeking medical help should not have to be concerned for the security of their personal information.

Technical Dr. Inc.s insight:
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inquiry@technicaldr.com or 877-910-0004
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Consumers think that innovation will lead to better diagnosis and treatment

Consumers think that innovation will lead to better diagnosis and treatment | Healthcare and Technology news | Scoop.it

Innovation in the field of mobile technology has glued consumers to their devices as they can regularly track their health and know about symptoms on the go. On the physician side, there has been some resistance to the adoption of technology. A recent survey by Klick Health revealed that consumers believe that innovation in healthcare would lead to better diagnosis and treatment.

 

The survey in which 1,012 adults participated also found that patient-physician experience would also improve with innovation. Particularly, almost 50 percent of the participants said that innovation would bring improvement in diagnosis and treatment, while 20 percent said that it would help patients better manage their health and 19 percent thought that it would help in prevention of diseases.

 

Consumers are also positive about the impact of technology in their health and 90 percent believe that it would have a huge impact on their healthcare. In fact, 70 percent of the respondents believe that technology will help them manage their personal health.

 

At present, only 50 percent of the participants indicated about the positive impact on health due to innovative technology. Moreover, merely 41 percent confirmed that they have used new technology for their health. The survey results point to the definite gap in consumer expectations and what is being offered to them. If patients are offered innovative technological solutions, there is a high probability that they would utilize those resources to better manage their health.

 

Neuropsychologist Rex Jung from the University of New Mexico pointed, “This survey highlights consumers’ adoption of technology as the main healthcare interface. The findings really reflect a shift in the consumer mindset from being passive recipients of healthcare to more active and autonomous individuals who appear eager to try more creative and innovative approaches to managing their health.”

Technical Dr. Inc.s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

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