Healthcare and Technology news
50.9K views | +3 today
Follow
Healthcare and Technology news
Your new post is loading...
Your new post is loading...
Scoop.it!

What Are Wireless Business Phone Systems?

What Are Wireless Business Phone Systems? | Healthcare and Technology news | Scoop.it

Small businesses take a lot of calls each day. How many? They get approximately 400 million per day.

 

Historically, growing small businesses turned to PBX or private branch exchange systems.

 

In recent years, however, small businesses chose wireless business phone systems. So, what is a wireless phone system and how does it compare with traditional PBX systems?

Traditional PBX

A PBX system basically works like a switchboard. It allows internal users to call one another on local extensions. It also routes external calls through a set number of external lines or numbers.

 

Some businesses inherit old PBX systems that prove entirely analog when they buy or lease a building. These systems will disappear over time as PBX service providers switch over to digital technology to route calls.

 

PBX solutions were deisgned for single location businesses in which all workers come into the office every day to work.

Wireless Systems

A wireless phone system performs the same essential routing tasks as a PBX system but does it without the pesky hardware. Instead, wireless systems use a cloud-based system that centralizes all of the call routing. Instead of all your calls getting routed around by on-site, analog or digital switches, the routing happens on a server at a data center.

Wireless System Benefits

Wireless systems offer a wide range of potential benefits, many that you can’t get through a PBX system or only for a fee.

 

The switch to a modern, cloud-based system makes a bunch of exciting features available. Video conferencing tops the list. With businesses relying on remote workers, video conferencing helps maintain team unity. Many providers bundle this feature in a standard part of their service package.

 

You can also take advantage of call recording services, which lets you monitor customer service calls. That lets you coach your team when they fall away from best practices. You can also record client meetings to keep track of orders or new service contract particulars.

 

Service providers may also offer integration with your CRM system. This helps keep your customer records up-to-date whenever you get a call.

Standard features you get with wireless systems include:

  • Talk and text
  • Computer-based calling
  • Multiple extensions
  • Video chat

Of course, no system lacks flaws. So, let’s move on to the pitfalls.

Wireless System Pitfalls

As with all other cloud-based applications, a wireless phone system depends on a stable broadband connection. If your broadband service is sketchy, the quality of your calls will end up equally sketchy. You could expect fade-outs, distorted speech, or dropped calls.

 

The good news is that broadband quality and reliability has come a very long way in the last few years and most people can count on having sufficient bandwidth to support calls that are indistinguishable from land-line calls.

PBX System Pitfalls

PBX systems create several pitfalls.

You’ll pay a hefty fee for the hardware and installation. That’s before you even get into the cost for the service and lines. Since cloud-based systems have no hardware, you pay no hardware or installation fees.

 

Each individual line you get from the service provider costs money (they are usually purchased in groups of 23) and you’ll pay an additional per minute rate for each call.

 

By comparison, wireless systems typically charge a small fee for each number and either a low, per minute rate for domestic calls or an unlimited calling plan.

Picking Between the Options

For many businesses, a wireless system makes a lot of sense.

You get a wide range of additional features you can’t get with PBX. You avoid steep hardware and installation costs. You can even dodge long-distance fees with a little bit of effort.

 

For any business with access to good broadband, it’s something of a no-brainer.

 

 

 

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

Leone Mane's curator insight, May 25, 2:42 AM

WELCOME TO RX ONLINE PHARMACY

Buy Oxycodone Online HERE at RX Pharmacy Online Store. Patients should buy Oxycodone Online from RX Pharmacy Online store which is the best online store for your pain pills.  Oxycodone is an opioid analgesic medication synthesized from the base. It was developed in 1916 in Germany, as one of several new semi-synthetic opioids with several benefits over the older traditional opiates and opioids; morphine, diacetylmorphine(heroin) and codeine. It was introduced to the pharmaceutical market as Eukodal or Eucodal and Darkon. Its chemical name is derived from codeine – the chemical structures are very similar, differing only in that the hydroxyl group of codeine has been oxidized to a carbonyl group (as in ketones), hence the -one suffix, the 7,8-dihydro-feature (codeine has a double-bond between those two carbons), and the hydroxyl group at carbon-14 (codeine has just hydrogen in its place), hence oxycodone. So buy oxycodone online

 

Tendencies towards the use of the internet pharmacies are observed not only in developed countries such as the USA and Canada but also within the territory of other countries. The advantages of internet shopping cannot be overstated. Every user can order the delivery of medications in a couple of minutes.

 

Tendencies towards the sale of the over-the-counter (OTC) drugs are also observed because it helps to save money and time. If a person does not have insurance covering all medical services, it is necessary to pay for the doctor’s consultations and quality medications. Expensive drugs become less demanded and popular under the conditions of the modern pharmaceutical market.

 
 
 
 

FAST – FRIENDLY – DISCRETE – RELIABLE

At Marijuana weed online Shop, we have made it our mission to provide customers with high-quality services and high-quality marijuana at affordable prices! Marijuana weed online Shop is your one-stop-shop for affordable, quality marijuana delivered right to your door. We are a safe, secure, and discreet mail-order marijuana service in the USA. Easy to order, quick delivery, and some of the best quality marijuana, you’ll never have to stress about ordering your medical marijuana. Why did we choose the marijuana industry? Throughout the years we have seen just how amazing medicinal marijuana can be for people who suffer from a variety of different diseases, disorders, and conditions. We are passionate about helping people with the medicinal benefits of marijuana, which is exactly why we offer the services that we do. With our mail order service, we strive to get our customers the medical marijuana they need, when they need it. Buy kush online online dispensary | medicated marijuana

 

 

 

 

 

 
 
 

 

 
 
 
 

 


Buy Oxycodone Pills Online|Buy Oxycodone Pills Online without prescription

Adderall Online without a doctor's prescription|Buy Adderall Online

Buy hydrocodone online|Hydrocodone is an opioid pain medication

Buy Oxycontin Online Cheap Without Prescription|Buy Oxycontin Online

Buy Demerol Online Without Prescription|Buy Cancer pills online

Buy Dilaudid Online Overnight|Buy Dilaudid Online 

Buy Percocet Online without Prescription|Buy Percocet Online

Buy Morphine Sulfate Online Without Prescription|Buy Morphine Sulfate Online

Buy Roxicodone 30 mg Online Without Prescription|Buy Roxicodone 30 mg Online 

Buy Ambien Online|Order Ambien online without prescription

WERE CAN I BUY SODIUM CYANIDE ONLINE

buy sodium cyanide

sodium-cyanide-for-euthanasia

buy sodium cyanide online

buy sodium cyanide in china 

buy sodium cyanide in  USA 

buy sodium cyanide in Uk 

BUY RESEARCH CHEMICALS IN CHINA |Buy sodium cyanide online|Sodium cyanide for Euthanasia

Buy Etizolam Powder in the USA|BUY Etizolam online |BUY Etizolam online in China

WERE TO BUY Etizolam USA POWDER, PILLS, LIQUID

best-online-lab-to-buy-etizolam-pills

buy etizolam online

Buy Ketamine powder|Buy pills online in China|Order Ketamine online

Buy Flakka A-PVP online(alpha-PVP)|Buy Flaka A-PVP in china

Buy METHAMPHETAMINE Online|Buy Crystal meth online

muscle-builders

2 Month Hard Core Stack

AlphaSize Alpha GPC

Massacr3 with Laxogenin | 60 capsules

Laxosterone | 50 mg | 60 Capsules

Ecdysterone (95% Beta Ecdysterone) 90 Capsules



BUY AMBIEN 2MG


BUY OPANA 40MG ONLINE


BUY OXYMORPHONE ONLINE


PERCOCET 10MG


Buy 8 Mg Red Devil alprazolam online


Buy Adderall XR 30 MG


BUY CHEAP DILAUDID ONLINE


BUY MALEGRA FXT PLUS 160MG ONLINE


BUY KAMAGRA GOLD ONLINE


ECSTASY (MDMA) 100MG ONLINE


BUY CHEAP HYDROCODONE ONLINE


BUY CHEAP PRANDIN ONLINE


BUY LEXAPRO TABLET ONLINE


Buy Actavis Cough Syrup Online


Ecdysterone (95% Beta Ecdysterone) 90 Capsules


Buy Methamphetamine (meth crystal)


Buy Ketamine powder


JUUL Pod Menthol 4 Pod Pack


Buy Stiiizy online


Buy Golden Teacher Mushrooms online


BUY CHEAP CYMBALTA ONLINE


BUY CHEAP TRENTAL ONLINE


BUY TRAMADOL PILLS ONLINE


BUY CHEAP MAXALT ONLINE

 

Köp Valium (Diazepam) 10mg

 

Köp Oxikodon 30mg

Scoop.it!

What's the Best Small Business Phone System?

What's the Best Small Business Phone System? | Healthcare and Technology news | Scoop.it

Business Phone Systems Basics

Most businesses use a business phone system. It consists of a calling network infrastructure that manages all the communications. It is designed to handle the complex needs of companies, customer service calls, and the call routing that carries calls to the correct person. 

 

Some of the more useful features available in a business telephone system include the following:

  • Call Transfer
  • Greetings
  • Hold Music
  • Dial-by-Name Directory
  • Call Detail Records
  • Call Handling Rules
  • Text Messaging 
  • Many more

Types of Business Phone Systems

Traditional

In a traditional business phone system setup, a local PBX (private branch exchange) system is needed to manage multiple lines.

 

Physical lines connect these and then link them together within an on-site network. This system is often installed and maintained by an external company, such as an IT consultant or PBX reseller.

 

Extensions are created for each user by assigning to them one of the local PBX lines. In most cases, extensions are associated using a three or 4-digit number used to route calls to a specific person’s desk.

 

Extending this system as your company grows requires additional hardware to be added. It also takes time to have the changes made, which makes this process costly and time-consuming. 

 

Positives

  • Able to handles hundreds of lines
  • Doesn’t need an internet connection
  • Offers on-site or hosted options

Negatives

  • Expensive to upgrade or reconfigure
  • Costly monthly phone bill
  • Needs frequent maintenance and servicing

Virtual Phone Systems

Modern business phone systems go beyond tradition; they are full-service virtual solutions for small business communications that utilize high-speed internet connections and hosted software.

 

 A virtual phone system can have all the same features as an old-fashioned PBX without all the equipment.

 

These phone systems are specifically designed to meet the varied needs of a growing business.

 

They allow teams and employees to keep in touch seamlessly using a bevy of powerful tools. Virtual phone systems are powered by VoIP (Voice Over Internet Protocol) technology.

 

The handling call routing and signal processing all done remotely, requiring only a small monthly fee, thereby saving you loads of money and time. 

 

VoIP systems are a good choice for any business, but most especially small businesses. The main reason for this is its flexibility. Adding new users and features as your business grows is easy and instant.

 

Since this system uses cloud technology, it works well with mobile phones. That makes it ideal for businesses that have virtual offices, remote employees, or a need to keep employees connected to customers on the go.

 

Having a virtual office phone system doesn’t mean “mobile-only.” You can have a virtual phone system that works with traditional handsets, computers, as well as mobile phones. These systems quickly adapt to your needs. 

 

Here are some of the critical advantages of using the cloud for your phone system:

  • Save the cost associated with housing the equipment on-site
  • As it is hosted on a third-party server, you don’t have to think about maintenance—your provider handles that
  • Since it is super easy to expand, your virtual office can grow or shrink as needed
  • Usually, monthly phone costs are a lot less than a traditional phone system
  • It is easy to install without the need for outside consultants
  • Works with smartphones and other internet-connected devices
  • You are free to choose whatever area code you want for your business
  • Callers enjoy HD call quality

One of the main concerns people have about switching to a virtual phone system is that they’ll be relying on the provider to ensure the system is up and running, rather than their own I.T. team.

 

That’s why it is critical to make a smart choice when you select your vendor. 

What are the Key Points for Buying a Small Business Phone System?

When you are shopping for a small business phone system, there are a few things that help define your search. When it comes to finding the best fit for your business keeps these in mind:

 

  • Budget: Make sure you understand all of the initial and monthly fees for the set of services that you need.

 

  • Reputation: Because the market for virtual phone systems is so hot, there are a lot of vendors on the scene. Make sure you pick one that’s been around for a while and has a good reputation for customer success. (Fun fact, our founder, Alon Cohen launched the world’s first VoIP product way back in 1995.)

 

  • Fit: Some vendors are focused on servicing giant corporations. If you are a small team, they may not be working on the kinds of features that are important to your type of business. You don’t want to pay for the development of features you will never use, so choose a vendor that is focused on the needs of customers like you.
Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

How to Pick the Best Business Phone System for You

How to Pick the Best Business Phone System for You | Healthcare and Technology news | Scoop.it

Did you know that consumers prefer a personal relationship with small business owners? Well, recent reports indicate that 60% of customers communicate with small entrepreneurs over the phone.

 

For entrepreneurs, knowing how your customers love to communicate with you is an insightful revelation.

 

It helps you provide a communication system that offers them the best experience.

 

Are you unable to decide on the best business phone system for your new establishment? You need to keep in mind the phone systems today are not merely tools for making and receiving calls.

 

Customers will want a unified system that permits an array of communication options.

 

That way, your employees can also connect to clients in whichever way they choose.

 

The market has countless phone systems options, and you could easily fall into confusion. But you could turn that to your advantage by knowing the killer selection tips.

 

What Features Should You Consider as a Solo Entrepreneur?

You probably don’t wish to incur a whole new expenditure installing a new system. As such, you need to adopt a phone system that will sustain the establishment in the future.

 

You likely have expansion goals in the future, and you will not run the business alone forever. You can envision the number of staff you are likely to have soon.

 

Check out some key phone system features for a sole proprietor.

1. Scalability

Scalability is a crucial feature for your sole enterprise if you have expansion goals. You can easily add phones to the system each time you hire new staff. The VoIP system could be a good option for adding your new team.

2. Call Logs

If you run the business all alone, the information coming your way could be overwhelming. If you choose a phone system with call logs, you’ll never miss a beat. With call logs you can view all incoming, outgoing, fax and missed calls to your business phone number(s).

You can even filter logs to view only calls made to a specific queue, extension or calls made to/from an individual number.

3. Call Handling Rules

Although your business is small (for now), with the right business phone system, you can give callers the type of experience that has only been available to large enterprises that can afford to spend a fortune. Fortunately, modern systems make features like call handling rules available for everyone.

Using call handling rules, you can route incoming calls to a single destination, or different destinations based on the day and time or the Caller ID of the call received. You can send calls to voicemail, menus, custom greetings, or even your computer.

 

Does Your Business Have More Than Five Employees?

If you’ve got a small team handling your business, efficiency is the name of the game. You’ll want to look for a solution that covers all of these bases.

1. Is It User-Friendly?

Some aspects of the system could seem simple to you but remember you won’t be handling calls alone. You need a system that your team can comfortably handle and serve customers in the best way.

Look for a solution that is intuitive and be sure that the provider offers technical support.

2. Mobile Applications

A part of your team could be sales and marketing individuals, and I bet they spend most of their time out. So, how do they keep in touch with clients?

Your VoIP phone service should support extensions for each team member. 78% of adults own a mobile phone, and you could take advantage of the fact. Your team can receive calls away from the office using a mobile app or softphones.

3. Call Recording

Call recording is an excellent way to support your training and quality assurance efforts. Look for a system that lets you choose to record all calls, all incoming calls, all outbound calls, or a custom setup that you choose.

You may have to pay a bit extra for call recording, but it can be a big productivity booster, so it’s worth it.

 

What If Your Business Has More Than 10 Employees?

Well, congratulations! Your business is taking the right path. However, you have to upgrade your business phone service.

You are probably wondering what features would work best for your big team. Here are some of the features to inquire about as you talk to your phone service providers.

1. Conference Calls

Your team is big, and you don’t want to limit their productivity. They will probably need to communicate with different clients at the same time using your network.

Choose a service that gives each employee an easy-to-configure conference bridge that has a dedicated number and is password protected. This allows your team to easily set up a conference call without having to plan ahead or use a third-party conferencing provider.

2. Call Routing

Everyone seems busy at their desks, and it could be challenging to know who among the team members is available to respond to a call. Your system could solve the puzzle for you!

Make sure the VoIP phone system can route calls to whoever is available.

3. Emergency Management

Some emergencies could cut off communication in your business, and you shouldn’t take chances. Your business needs to keep moving despite the weather — thus, your system ought to eliminate possible downtime.

The recovery infrastructure needs to be topnotch and ensure communication keeps flowing after the disaster, power failure, or weather emergency.

4. Call Data Records

Call data records give you insight into your business activities. Are there certain times of day, days of the week, or parts of the year that require additional staffing? Is every employee who is expected to be engaged on the phones pulling their weight? 

Your system can do more than help you make calls, it can help you manage your business.

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

Top 10 Applications of Computer Telephony Integration

Top 10 Applications of Computer Telephony Integration | Healthcare and Technology news | Scoop.it

There are countless of CTI (computer telephony integration) applications that make implementing the technology one of the best things you can do for your business.

 

1. Pop-up Screen/ Screen Popping


CTI integration allows you to implement a pop-up screen interface for your agents. Through this, you get a feel of the immense possibilities when communication integrates with information.

 

The screen popping CTI application opens up a dashboard whenever your agent interacts with a caller. This shows relevant information about the caller, as you’ve configured it in the system and depending on the applications and software you’ve integrated with your CTI.

 

You can display and log call origin, IVR selection, authentication status, as well as the caller’s issues, purchase history and support history, among other data.

 

2. Speed Dialing


CTI’s speed dialing system is perfect when your team has to meet outbound call objectives.

 

Speed dialers can be configured to continuously make calls, bypassing wrong numbers and busy signals. Agents are patched in only when a person answers the other end of the line.

 

This often comes with a report on call volume, wait times and other call metrics. Increase the productivity of your sales team through CTI’s speed dialing.

 

3. Phone Flexibility/ Phone Control


How you make yourself accessible to your clients, prospects, and the team is flexible through CTI’s phone control or phone flexibility application.

 

You can easily configure the system to “find you” when you’re not logged into the system. Use your mobile devices or laptop to connect.

 

This can set you and your team apart from the competition. Accessibility can be your edge when it comes to sealing deals and starting co-beneficial business relationships.

 

4. Call Routing


CTI’s intelligent call routing lets you become more responsive to your callers. Route calls according to their IVR selection, demographics, call history, agent specialization, and availability, among other factors.

 

This can mean faster call processing, happier (or less frustrated) callers, and more efficient call agents.

 

5. Call Transfers


Call transfers are also better implemented through CTI. This isn’t just about transferring calls from person to person.

 

CTI’s call transfer application allows for seamless agent transitions, wherein data about the caller is transferred too.

 

This unburdens the caller from having to repeat their information. It cuts call processing time, which is especially important in compound support calls.

 

6. IP Telephony and Conferencing


Collaboration has improved by leaps and bounds because of IP telephony, particularly through its low-cost IP-based broadband multimedia telecommunications.

 

A direct result of this is the more rampant use of conferencing applications.

 

In the past, sales presentations had to be done in person. Inside salespeople, then, were not as effective as those in the field.

 

Today, the location has become irrelevant. IP telephony and conferencing applications bridge the gap – connecting agents with prospects and customers as if they’re meeting face-to-face.

 

How effective your team is in utilizing this application depends on their skills, and the available sales information and supporting tools.

 

The technology is already there – fully developed – for you to integrate and optimize your sales processes.

 

Other IP telephony and conferencing applications include team collaboration, multi-location meetings, and remote training sessions.

 

7. IVR (Interactive Voice Response)


Your IVR application is perhaps your first-line interaction with your audience. It is your first try at making a good impression. Configure your CTI’s IVR application correctly and optimally, and you get efficient, personalized and data-driven interactions – not to mention, happier customers and prospects.

 

Your IVR application uses keypad and voice DTMF tones to communicate with your servers. Through IVR selections, callers can reach specific persons or departments.

 

They can also do basic account processes, such as status inquiries and password updates, among other tasks.

 

An optimally configured IVR can cut down call processing time, reduce call traffic and make a good first impression.

 

8. Advanced Call Reporting Functions


One of the best things about CTI is that you can put together data into reports that help you see the big picture. Analyze the many aspects of your business, such as call traffic, inbound and outbound sales calls, and support requests.

 

Through CTI’s advanced call reporting functions, you can parse through historical data to gain insight on how effective your team or call agents are.

 

See where there are support gaps and do something about it. You can also assess real-time data when you want to zoom in on your agent’s interpersonal and problem-solving skills.

 

9. Voice Recording Integration


Voice recording integration plays an important role in contact centers where the quality and integrity of interactions are crucial. Voice recording applications allow you to record and archive voice calls in order to improve your team’s effectiveness, reduce liabilities and comply with industry standards (such as the Payment Card Industry Data Security Standard/ PCI DSS).

 

Record calls and accesses these later on for future assessment. Or, you can also conduct real-time monitoring across mixed telephony environments.

 

Through Voice Recording Integration, you don’t just have textual data as the basis for agent training, reporting and assessment.

 

You also have voice data that protect you from liabilities and support the initiatives and changes you implement for your operations.

 

10. Call Center Functions


Because the development of CTI into what it is now was partly in response to the needs of the call center industry, it’s not a big surprise that call center functions are some of CTI’s top applications.

 

Automatic caller authentication, whisper coaching, call barging and warm transfer (among so many more call center functions) are key functions that drive the adoption of CTI technology.

 
Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

CTI for Connectwise: How does it work on your Phone System?

CTI for Connectwise: How does it work on your Phone System? | Healthcare and Technology news | Scoop.it

SMEs and large enterprises have found that IP (internet protocol) phone systems are cheaper, easier to use, streamlined, and scalable. In other words, they give users more features and better quality while reducing the costs of traditional phone systems.

 

IP phones allow users to be mobile: users have location flexible as well as access to different modes of communication. Agents can log in to the system, talk to clients, and video-conference inside or outside of the office.

 

Given increases in IP access and reductions in cost, companies are still incorporating IP phone systems and will likely continue this expansion for the foreseeable future. According to current research, the VoIP (voice over internet protocol) service market, which was valued at 83 billion dollars in 2015, is expected to surpass 140 billion dollars by 2021.

 

A CTI (computer telephony integration) application is a crucial part of the IP phone revolution of the twenty-first century. By allowing agents and users to combine their phones with their customer support software, companies can further streamline call center processes and maximize productivity.

 

CTI integration helps businesses with high volume manage telephone calls through one system, which can lead to greater productivity and customer satisfaction. CTI software can offer a host of different features, customized to businesses’ needs, to create a more sophisticated and efficient call center process.

 

CTIs can let agents make calls directly from their desktop computers, laptops, or mobile devices, which can free agents from the office and let them go mobile. CTIs give companies features such as intelligent call routing, which automatically routes calls to where they need to go. The speed of access has been shown to increase customer satisfaction; companies using CTI in conjunction with their 800-number service make sure customers get through faster and more effectively.

 

Moreover, CTIs incorporate features that streamline call times and provide client analytics, caller identification, and data recording. Broadly, CTIs allows call centers and other phone users up-to-date technology that allows seamless integration between phone services and computer features. In customer-service oriented businesses, such value-added services allow a company’s call center to be more efficient, skilled, and customer friendly than its competitors.

 

What is ConnectWise CTI and how can its features help agents be more productive?

 

ConnectWise has been helping companies manage IT for over thirty years. Today, its current CRM helps companies manage their sales pipeline, manage client-agent interactions, and integrate sales, data, and services into one system. In addition to sales, the CRM can automate functions in service and support to streamline processes and enable much better customer interaction.

 

ConnectWise CRM focuses on the centralization of information and real-time operational visibility. ConnectWise offers a host of project management systems, as well as dashboards for numerous third-party integrations. As such, ConnectWise CRM can function as companies’ dominant software system or be an add-on that serves as a technology platform on top of businesses’ other computing programs.

 

Geared toward IT service businesses and other technology companies, ConnectWise CRM focuses on ticket management, time tracking, billing and invoicing, inventory management, technician dispatch, and project management. The software offers high levels of customization and scalability for companies of all sizes.

 

As a call center management CRM, ConnectWise offers instant chat for simultaneous customer management, customizable prioritization, and dynamic mobility. Users can integrate websites and emails with chat, while managers can analyze team performance. The CRM’s elegant dashboard allows agents to manage a high-volume flow of calls efficiently and easily. ConnectWise CTI applications link the CRM to businesses’ VoIP phone systems. By using ConnectWise CTI software, VoIP phone services can join with the CRM’s host of specific programs in IT, sales, and services technology.

 

Features and benefits for businesses that thoroughly integrate phone systems with ConnectWise CRM:

 

Advanced technological infrastructure: ConnectWise CTI integration allows for native integration from CRM to phone service, with software created specifically for the ConnectWise CRM platform. ConnectWise CRM’s cloud-based service would allow a new call center or system to be up and running in hours or days, not months. Cloud-based integration maximizes space and minimizes on-premise infrastructure. Moreover, cloud-based CTI connection makes businesses more scalable. In this way, businesses can increase their volume of agents without adding on-site infrastructure and can do so quickly and easily.

 

Integrated Dashboard: ConnectWise phone integration lets users manage all aspects of calls from the screen. At a glance, users can see call histories and addresses. They can make, receive, and transfer calls directly through the system, which speeds up calls and allows agents to reach clients more quickly.  The dashboard is intuitive and easy-to-use, while also being customizable to fit companies’ or users’ specific needs.

 

Minimized data entry: With ConnectWise CTI, businesses can minimize data entry by logging key information about the call automatically. The CRM can log the interaction and include data that can be collected automatically, such as duration, caller, related leads or contacts. The function frees agents so they only have to enter non-automatic information. It also includes space for these notes.

 

Increased call capacity: With phone integration, users are able to minimize time wasted by searching for hyperlinks or typing in numbers. With a click to dial feature, agents can dial a phone number with one click when the number is on a web page, in an inbox, or a document. Furthermore, users can add a prospective client as a contact right from the popup, again reducing repetitive data entry.

 

Caller ID and Routing: Using ConnectWise integration, calls can be routed for higher efficiency. For example, calls can be accessed and routed by caller location, previous interactions between business and client, geographical field, language used, current agent availability, or a host of other factors. These factors optimize caller-agent relationships; by putting the most appropriate agent on the call, the CRM saves time and provides a better customer experience. Additionally, caller ID gives agents instant access to client information. Instead of having to search for customer profiles, users can have automatic access to clients’ locations, previous interactions, and professional details.

 

Task follow-ups: CTI integration makes collaboration and follow-up easier between colleagues. Because the system works in real-time and connects calls to data, involved team members can see what agents have done or what they plan to do. As such, tasks can be categorized and allocated automatically. The CRM can create events and plan callbacks so that there is always a potential next step for agent/client interaction already on the schedule.

 

Call analytics: With CTI integration, data becomes instantaneously shareable across teams and automatically synced. In this way, multiple agents can have access to real-time updates and new data. Moreover, ConnectWise CRM helps manage, organize, and analyze data. It can record and store customer configuration data in a centralized, accessible location, thus allowing agents and managers immediate access to a host of useful data, including contact databases, inventories, previous sales, and other crucial elements.

 

VoIP phone systems are the most efficient and cost-effect system to use in contemporary call centers and IT service departments. A badly integrated CRM, however, can be detrimental to a company in which business thrives on creating and maximizing opportunity. Not only must a company find the right CRM for its business, but it must also effectively coordinate its desktop services with its phone system. ConnectWise CTI phone integration works to allow users to have as much information as possible, get the right calls to the right person quickly, and create the best possible customer service interaction.

 

ConnectWise CTI applications allow VoIP phone systems to be seamlessly integrated with the ConnectWise CRM. With ConnectWise CTI phone integration, users can manage timelines, dial from their computers with one click, access significant data on potential clients and repeat customers, collaborate with other agents, and create a better customer service experience. Moreover, the cloud-based CRM is cost efficient, scalable and lacks the baggy infrastructure of on-premises servers. With ConnectWise CRM integrated into businesses’ phone systems, businesses can take the focus off of managing their system and instead, focus on their products.

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

How to integrate HubSpot with CTI through your Phone System?

How to integrate HubSpot with CTI through your Phone System? | Healthcare and Technology news | Scoop.it

For sales reps or call center managers looking to combine the power of a CRM with a phone system, Computer telephony integration (CTI) is the answer. For many, that integration involves HubSpot. HubSpot CRM integrations apply the full depth of business intelligence to every consumer interaction, turning raw data into bottom-line ROI.

 

Why bother with computer telephony integration (CTI)?

 

Whether or not consumers realize it, call center representatives tend to know a fair amount about them by the time they say: “Hello”. That’s the power of CTI—pushing high-value, real-time data to employees engaged in human-to-human interactions with customers. That knowledge can solve problems more efficiently and offer subtle customer relationship support to retain more clients.

 

CTI can even aid call center representatives before the conversation begins. Pre-routing data gathering gleans information from consumers that sends calls to the most qualified representative. For consumers, this means an overall smoother experience. It lowers the chances of pogo-sticking from representative to representative while searching for the right person or department.

Want to increase your customer experience right now?

Boost your CX with tips from our industry leading whitepaper, How Fortune 500 Companies Manage Their Contact Centers

 

For employees, pre-routing saves time. With entry-level questions already asked and answered, representatives can dive into the core issue immediately. (Consumers are grateful for quicker solutions as well.) Lowering the amount of live call time frees representatives to handle more consumers each day. The benefit to employers? Less call center staff.

 

While customers and call-center representatives may never interact more than once, CTI avoids the perception of communicating with a stranger. On a personal level, CRM data may contain notes that help representatives navigate a heated conversation with a demanding client. On a professional level, notes from previous calls—from contact history to technical solutions—can get representatives up to speed immediately.

 

Unique advantages of HubSpot CTI

 

HubSpot’s CRM tackles the so-called “tasks salespeople hate.” HubSpot’s promise is less time on spreadsheets and in Microsoft Outlook and more time interacting with customers. It’s about streamlined, centralized communication to support disparate teams of sales and customer service representatives working with clients. It’s also free in its basic format.

 

Combining HubSpot’s CRM with its automated inbound marketing tools—a prime source of HubSpot revenue—reflects the power of HubSpot integrations, even within their walled garden. The potential to transition internal HubSpot connections into a system-wide HubSpot CTI integration offers a glimpse at the potential of a start-to-finish sales and marketing platform.

 

For call center representatives, HubSpot phone integration empowers staff with more than basic consumer data. It can include notes and history related to sales staff interactions, or even knowledge about which marketing materials potential consumers have received or opened.

 

HubSpot reports that every phone call costs a company up to $15. This frequently puts companies in a bind: They want to satisfy consumers’ need to reach out quickly but avoid an inundation of calls that offer little sales potential. The knee-jerk reaction, according to HubSpot, is often to make phone numbers harder to find. But that solution serves company, not consumer, goals.

 

This is where data plays a critical role. HubSpot CTI can help prioritize and route calls according to various rules defined by CRM data. Avoiding the all-or-nothing approach when it comes to calls can make ROI more predictable for call centers and prioritize the time and energy of sales staff.

 

Post-call analysis can help refine an initial set of inputs from HubSpot CTI integration to develop an ongoing process of refinement. Because marketing and sales data live in the same location, call centers can also become a source of data for other agents at a company by pushing call analysis out to sales teams or marketing departments. Does a marketing department exist that wouldn’t want to learn about the correlation between specific marketing materials and sales?

 

How to Integrate HubSpot with a phone system

 

The process varies dependent on the phone system involved. These examples reflect the capacity and process for HubSpot CTI with major phone systems:

How CTI works with HubSpot

 

Identifying a caller’s number allows an integrated system to connect the phone number to a record in the HubSpot CRM. Once the CRM record and phone number are connected, HubSpot can deliver various datasets to the call center representative before the conversation even starts.

 

This data can include everything from the caller’s title to the history of interaction. For large call centers with divided responsibilities, this ensures the caller reaches the right representative first time round. That may mean reaching the person with the right technical skill set, or the ideal employee to manage a critical relationship with a high-value client.

 

Because representatives don’t need to seek out any of this information, they can maintain their focus on solving the consumer problem—or completing the sale.

 

What to Integrate for HubSpot-linked phone systems

 

There are several HubSpot integrations available. Some, like Auto-Dialer and Power Dialer, build efficiencies into standard call center activity (and useful efficiencies for sales staff making periodic follow-up calls). For example, HubSpot CTI integration allows employees to place a call by clicking a number directly in the CRM—no wasted time dialing, misdialing, or redialing numbers.

 

For new callers, HubSpot integrations allow the creation of new accounts, contacts, and leads. Inevitably, consumers change numbers and add or change points of contact. The ability to create or update accounts means none of this information is lost, and system-wide data stays consistent. For needs that go beyond the work of call center staff, HubSpot provides the ability to create a task for other team members quickly and easily.

 

Recording calls, call tracking, and call analytics offer a valuable post-mortem on client interactions that can help refine processes and reallocate resources.

 

Technical components of HubSpot CTI

 

While the exact nature of the applicable technical setup varies from provider to provider, all organizations must answer questions that affect implementation:

  1. Is the phone system managed in-house? In-house managed systems, common at large organizations, shift the technical burden to internal IT teams. A managed, cloud-based system migrates the bulk of the technical implementation to the phone system provider.
  2. Is the current phone system capable of HubSpot integration? The key integration feature is a VoIP system (rather than a traditional PBX landline system). VoIP is essential to connect CRM data with a phone system. Confirming the capability for HubSpot integration with the service manager or in-house technical team is an appropriate starting point.
  3. Which numbers will be included? Not every company phone will need HubSpot CTI. Identifying the subset of numbers that can extract value from CTI limits technical implementation to core components of the marketing and sales process.
  4. Who will have access to what? CTI integrations connect many data points, but not everyone needs access to all the data. (Certainly, not everyone needs editing access to all data.) Establishing a hierarchy of access that gets the right data to the right people at the right time is a fundamental step toward extracting value from a CTI investment. This should also include who has access to reports and the responsibility for implementing improvements based on call data.
  5. Where will calls be routed? Small call centers may receive all inquiries; large centers may develop specialties to handle certain clients or issues. Mapping a routing framework before implementation can avoid later headaches due to haphazard routing.
  6. Who will train and support call center staff? Every new system or integration has a learning curve. HubSpot CTI is no different. Even if staff are already familiar with a phone system and HubSpot as separate technologies, training to highlight the virtues of the integrated system will get more value from the linked platforms.

 

Ready, Set, Integrate

 

Acquiring consumer data is no longer a business challenge. If anything, the primary focus has become managing vast troves of data. Siloed information fails to take advantage of key integrations that can arm employees with the data they need to serve consumers more efficiently and close more sales.

CTI provides an opportunity to connect call center data with a CRM. For the many companies that rely on HubSpot, this integration can connect every dot throughout the customer journey. Understanding the technical capabilities and process for implementation provides a framework for connecting HubSpot with an existing or upgraded VoIP phone system.

 
Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

How to integrate your Phone System with Google Apps through CTI?

How to integrate your Phone System with Google Apps through CTI? | Healthcare and Technology news | Scoop.it

With VoIP (voice over internet protocol), companies are now able to access cheaper, more accessible phone systems all over the world. While VoIP phones have become common, particularly in North America and Europe, there is still a broad growth trend in Asian, African, and Latin American markets. Asian Pacific Markets expect an estimated 14% growth over the next five years, a significant increase considering the dense technological saturation in the area, caused primarily by escalating high-speed communications networks.

 

In markets where there isn’t such an extreme jump in internet infrastructure, there are also significant gains in the adoption of IP phone technology. In Africa, VoIP growth is stunning (80% in South Africa, for example). Because governments own traditional phone infrastructure in Africa, and also because of the challenges expanding utilities to less urban or more isolated areas, mobile VoIP has been replacing traditional phone systems for emerging and growing businesses.

 

Given contemporary global markets and the push toward global expansion, even companies that have long-established traditional phone infrastructure are adopting VoIP systems for their call centers and sales teams. Global calls are more than just person-to-person voice; they now include video, conferencing, and text, whether in Asia, Europe, or North America.

 

With VoIP phone systems, businesses can integrate their phones to their computers and smoothly connect all aspects of sales and service. SMEs and larger enterprises can all benefit from merging data and communications functions; with IP phones, users gain key communication features, all the while letting their VoIP service providers handle IT, updates, and data hosting. Businesses, regardless of size, can benefit from efficiently merging voice and data functions and gaining innovative communication features, while their VoIP service provider takes care of the technology.

 

CTI (computer telephony integration) software lets users integrate their phones with their CRM or ERP platforms to provide more efficient, cheaper, and easier customer communications.

 

With sales, agents can contact more potential clients, improve customer/agent interaction, and create a more collaborative sales team performance. With service, CTI software gives customers options of self-service or live agents, gives automatic call routing, reduces handle times, and gives management the opportunity to review call center performance.

 

It follows by implication that it’s important for businesses to find the best VoIP phone system and CRM for their needs. Some companies need a comprehensive system that works seamlessly across a host of different silos, whereas other businesses need customizable specifics for one element (IT, for example). Businesses must understand their budgets, dominant departments, as well as the need for scalability, and make decisions accordingly.

 
Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

Do Start Ups Need a CRM and Phone System for Sales?

Do Start Ups Need a CRM and Phone System for Sales? | Healthcare and Technology news | Scoop.it

If anything, this seems like a needless question – especially for start-ups. A CRM and phone system is an advantage. If you’re a start-up, it is what you want on your side.

 

Just consider these numbers. According to Nucleus Research, when you invest a dollar in CRM, you get an average of $8.71 back. Plus, for each salesperson using CRM, you can increase your revenue by 41%.

 

So, even if your sales team is made up of only two or so people – or if it’s just you – a reliable CRM for small business is what you need to forge ahead and catch up with your competitors.

 

Still need convincing? Well, consider these signs that you need to set up a CRM and phone system for your business:

  • You fail to follow-up and eventually lose leads and opportunities.
  • You don’t remember where to pick things up with a prospect you previously called.
  • You feel like you have an unmanageable number of prospects – you can no longer keep track.
  • You start receiving negative feedback from your customers.

Advantages of CRM for Small Business

Get your start-up off the ground. Make the most of CRM for small business and enjoy advantages that improve your customer/prospect’s experience and your sales team’s efficiency and effectiveness. A comprehensive and reliable CRM makes a world of difference for your business so don’t miss out.

 

Information When You Need It
The right information, used at the right time, can get you a step closer to sealing the deal. It can also bridge communication gaps and make the overall client experience a little better.

 

The data that you have on your prospect or client comes into play at all stages of your sales cycle. Through CRM’s pop-up interface, you know a person’s location and call history even during the initial point of contact. It comes in handy when following up. You know what you’ve previously talked about. You have information that helps you personalize the conversation.

 

You might say that the non-techie approach here is to have a notebook prepared or perhaps use sticky notes as reminder. But can you imagine the amount of information you need to keep organized with just five prospects in a month? Without CRM, it won’t be long before you lose track of things and opportunities fall through the cracks.

 

Enhanced Communication
CRM helps you stay on top of your conversations with your prospects and clients. You get information that helps you personalize phone calls and presentations. You can also automate follow-ups according to user actions, schedules and events. And, when you do call to follow up, you know where exactly to pick things up from.

 

Better Service
According to the Global Customer Service Study, three out of four customers are willing to pay more for a better customer experience. And, the best way to guarantee better customer service and experience is through CRM for small business.

 

Key here is to remember that what you have with your clients – and what you want to have with your prospects – is a relationship. You need to be up to speed on previous conversations, call and purchase history, issues and resolutions and more.

 

The human memory is limited. You need CRM for small business to stay on top of your prospect/ client engagements.

 

Task Automation
Important tasks, such as follow-ups and lead scoring, can be automated through CRM. This keeps you and your small team focused on more crucial matters, such as making sales calls and customizing sales presentations, among others.

 

Better Team Coordination
You are not going to be around 24/7 to deal with your prospects and clients. Somewhere along the line, your team steps in to help out. With CRM for small business, access to your contacts’ information is available to everyone, anywhere. You can lessen your lead leakage by being consistently available to your prospects and clients.

 

Improved Data Analyses and Reporting
In time, you would have amassed a good amount of data from your leads and clients. Understand this data and use it to assess where you are as a business, what markets you’re missing out on and key performance analytics that need improvement. A good CRM system provides you with reporting and data analyses that push you to improve and move forward as a business.

Why Should You Get CRM For Small Business Today

Regardless of your business size, you need a reliable CRM system. But why get one now?

 

Look at it this way: prospects and customers are at the core of a successful business. When you implement a CRM system at your start-up stage, you are making this focus clear.

 

What’s great about the CRM options that you have now is their scalability. You can get cloud-based CRM services, such as Salesforce, with the exact features, number of users and capacity that you need. Should you require more, you can add at any time.

 

You are organized right away and your customers will know this. You are able to manage leads, quotes and invoicing professionally. You can issue information, such as receivables, paid invoices and more, ASAP as required by your clients.

 

As such, you won’t have to worry about migration costs. What you used at limited capacity can easily be extended to suit bigger requirements. And, you will always have the latest version. Upgrades for cloud-based CRM come with the service, which is another thing you won’t have to worry about.

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

Top 6 Benefits of Adopting a Phone System 

Top 6 Benefits of Adopting a Phone System  | Healthcare and Technology news | Scoop.it

In the modern medical era of robot surgeries, drones, and telemedicine, it’s easy to overlook basic communication platforms like your phone system. But your phone system is still a critical method patients and providers rely on for communication. If your organization is using a legacy phone system, it’s time to discover the benefits of voice over Internet protocol (VoIP).

 

VoIP is the transmission of phone calls over the Internet instead of traditional telephone lines, and this technology is rapidly transforming how healthcare organizations across the country communicate with their providers, patients, and counterparts.

 

No matter if your organization is a large medical system, behavioral health group, small doctor’s office, public health department, or rural clinic, VoIP systems can provide numerous benefits that legacy phone services just can’t deliver. Here are the top six benefits of adopting a VoIP phone system.

 

Enhanced Productivity and Efficiency

It’s no secret healthcare organizations are slammed in our current fast-paced climate. Healthcare administrators and providers alike are watching their responsibilities increase while the amount of time to meet them stays the same. According to IT Toolbox, switching gears throughout the day to tackle tasks like managing contacts and voicemail leads to a 40% reduction in staff productivity.

 

With a VoIP phone system, you can get your day back with productivity-enhancing features that legacy phone systems can’t support, and the integration of those features creates seamless, time-saving communications among your staff members. Simple-to-configure call routing and self-routing auto attendant features are easy for staff to navigate, improves staff availability to callers who need them, and decreases time spent on routing calls. And, if your goal is to reduce the time physicians and medical staff spend on voicemails, VoIP systems offer voicemail transcribing features that will automatically transcribe messages and deliver them to your email inbox.

 

Additionally, advanced reporting data gives your team an inside look into the traffic loads of your system. This data is extremely valuable and can be used to make intelligent routing and configuration decisions to balance call loads across your organization.

 

Cost Savings

With costs escalating and reimbursement rates shrinking, it’s more important than ever for healthcare providers to find innovative ways to save money without sacrificing efficiency.

 

VoIP is a cost-effective solution because calls are made and received over your organization’s Internet rather than traditional phone lines. This means your organization isn’t being charged for local and long distance calls on a minute-by-minute basis, cutting down your costs by a huge margin.

 

VoIP systems are also affordable to install. Because VoIP is cloud-based, most of the equipment a healthcare organization needs is already in place, making installation fast and seamless. Typically, the only capital expenditure needed is the cost for the phones themselves. VoIP allows your organization to save time and effort that otherwise would have been spent on additional infrastructure, project management, and staffing. These critical savings can be reallocated to other needed services that directly save lives.

 

Delivers a Better Patient Experience

At any healthcare establishment, the quality of care provided and patient experience delivered is paramount to success. Adopting a VoIP phone system can help elevate the communication experience your patients have with your facility.

 

With a VoIP phone system, you enjoy enhanced audio quality and clarity, making it easier to decipher and respond to a patient’s questions and concerns. Additionally, several features can be implemented to ensure your patients and callers are routed to the correct point of contact. Some of these features include:

 

  • Prioritized calling for medical emergencies
  • Call forwarding
  • Click-to-call
  • Routing calls based on caller ID
  • Routing calls with option sets for billing, scheduling, care, etc.
  • Custom messages based on day and time
  • Custom hold music or announcements
  • Integration with patient account information systems

 

These advanced features work together to ensure your callers are able to reach their destination and gather or relay information quickly and painlessly.

 

Online Portals Put You in Control

With legacy phone systems, changing system settings can be a difficult task and can even require multiple calls to the vendor. That’s time your providers and staff simply can’t afford to waste.

 

Cloud-based VoIP platforms deliver complete organization and control to your staff through easy-to-use online portals. These portals give your staff advanced features that allow easy day-to-day management of your voice services without ever having to call the service provider. Authorized administrators can change call-forwarding settings, manage call groups, update contacts, reset passwords, configure phones, listen to transcribed voicemails, and more, all through their online portal. Your staff can easily and quickly update and configure settings instantaneously anytime from any web browser.

 

Flexibility Allows You to Scale

Another advantage cloud-based VoIP services offer is simple scalability, allowing you to transition as slowly or as quickly as needed. Healthcare organizations vary in size and complexity and your phone system should be able to scale to your needs. With traditional phone systems, this is incredibly difficult and can cost you more money in the long run. Flexible designs enable healthcare organizations to deploy VoIP at one site or multiple sites if you’re looking to consolidate multiple voice platforms. Additionally, VoIP systems allow you to scale your system to only include features your organization truly utilizes.

 

Streamlined Communications on the Go

With a mobile VoIP capability, such as an app on your smartphone, your staff and providers are always reachable on their mobile phones. Missing important calls or information can create a lot of added work and decrease efficiency. Thanks to the mobility provided by many VoIP applications, staff members can stay connected by using their mobile devices to receive and make calls to and from their work extensions, as well as access voicemail, call logs, and contact lists.

 

 

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

The Top 10 Benefits of an Internet Business Phone System

The Top 10 Benefits of an Internet Business Phone System | Healthcare and Technology news | Scoop.it

The voice over internet protocol (VoIP) market is expected to reach $55 billion by 2025. More companies are making the switch to VoIP, allowing them to make calls using broadband internet instead of a conventional phone system.

 

VoIP works by converting sounds into digital communications. Then, the digital file is transferred through internet broadband. By using VoIP, companies can use the internet to make phone calls!

 

Why make the switch? Keep reading to find out. Here are the 10 benefits of switching to a virtual phone system!

 

1. Easy Installation And Integration

 

Many businesses hesitate to make major technological changes. Any change takes time, testing, and money. Installing, configuring, and maintaining a VoIP, however, is incredibly easy.

 

In fact, it’s so easy that VoIP is now the number one telephone service choice for businesses in the country. Already 36 percent of businesses are utilizing a VoIP.

 

Even someone who is less technically savvy can install a VoIP on their own. You can either call an expert technician or try it yourself. VoIP phones are pretty much plug-and-play.

 

It’s also very easy to add new users using hosted VoIP software. The web portal will make it easy for you to move, add, and change systems as needed. The simplicity means you also won’t have to worry about maintenance.

 

As a result, you’ll rarely need professional support when making changes.

 

VoIP also makes it easy for you to utilize other systems and technologies. Integrating other Softwares can enhance your operations, boosting efficiency throughout your company. VoIP integrates a wide variety of business systems, allowing you to customize your VoIP as you see fit.

 

In other words, you’ll have all the benefits of VoIP without needing someone to modify your existing IT infrastructure.

 

2. Scalability

 

One of the top benefits of using an internet business phone system is its scalability.

 

Your virtual phone system will scale along with the needs of your business. A traditional phone system, on the other hand, is usually more difficult to scale. You’ll likely need an IT expert to handle any changes you might need.

 

This scalability will support your company’s efficiency and productivity efforts. You won’t have to waste time or money making company-wide changes to your system.

 

Instead, you can use your small business phone system to add a line the next time you hire a new employee. You can eliminate lines if you’re downsizing, too. Either way, your VoIP will scale along with you.

 

3. Reliability

 

As your company grows, you’ll need a system you can rely on.

 

Some companies think that if they’re without internet, they’ll end up without a phone system as well. One of the benefits of VoIP is that you can still rely on your system even if the internet does go down. In case of an event like this, you can have your calls forwarded to your mobile phone or another device.

 

That means you won’t have to worry about weather issues or power outages impacting your business operations.

 

4. Effective Communication

 

Whether your team is big or small, you’ll need to make sure everyone can communicate. With more people working from home, it’s important to have a system that prioritizes communication.

 

With a virtual phone system, the line will ring at your desk phone a few times before ringing on your mobile device, laptop, or tablet.

 

As a result, you won’t have to worry about missing urgent calls. You’ll save time trying to check your voicemail, too!

 

5. Flexibility

 

With a mobile business phone system, you don’t need your underlying network as part of a specific technology layout. Instead, you can use your existing ethernet, ATM, WiFi, or SONET as the foundation of the network.

 

Traditional phone networks require a lot of complexity, which can make it difficult for your IT team to make adjustments. The network flexibility with VoIP allows you to create a standardized system. As a result, you can support a number of communication types and require less equipment management.

 

6. Additional Features

 

There are a number of benefits and additional features that come included with your internet business phone system. For example, VoIP systems allow clients to connect with a variety of devices. This makes it easier for you to keep your company’s productivity levels up.

 

VoIP programs often include:

 

  • Caller ID
  • Virtual numbers
  • Contact lists
  • Voicemail

You can customize these features to improve your company’s operational efficiency.

 

For example, you can have voicemails forwarded to multiple co-workers. You can also use voicemail-to-text transcriptions and send these documents to your email with ease.

 

7. Work From Anywhere Access

 

Are more of your employees working from home? A work-at-home program can help you save money on office space and decrease utility costs. Before you make that transition, however, it helps to have a VoIP in place.

 

VoIP can ensure your team communicates effectively. Employees can use the voice, fax, and data services through their internet connection.

 

Employees can communicate straight from their home offices or even abroad.

 

As a result, you don’t have to worry about a drop in communication with your team members.

 

8. Simplified Conferences

 

Traditional phone systems allow you to conference with teams and clients. However, you usually need to pay for an additional service in order to host multiple callers. With a small business phone system, you can simplify this process.

 

VoIP removes the need for dedicated phone lines. Instead, you’ll operate on a converged data network. The features are usually native.

 

With the cost already built-in, you won’t have to worry about paying more for conferencing features.

 

9. Functionality

 

With a VoIP, you’re not limited to phone calls. You can also host video-conference, allowing you to communicate with co-workers and clients better than before. Video-conferencing will allow you to share meetings, files, documents, and agendas right from your VoIP system.

 

10. Cost-Efficiency

 

Above all else, switching to a virtual phone system will help your company cut costs. These systems are cheaper than conventional phone systems. The ability to install and remove lines as needed will help you adjust your system to cut costs, too.

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

Scoop.it!

Telemedicine Checklist

Telemedicine Checklist | Healthcare and Technology news | Scoop.it

Telemedicine services are rapidly expanding, with many providers realizing that they can expand their reach and revenue by utilizing improved connectivity and convenient technology.

 

Telemedicine takes several forms, including consultation directly in the office, school-based consultation to provide emergency services to students, home video consultations, and even integration of biometric data from a person’s health wearables.

 

While telemedicine is indeed beneficial for all stakeholders, it is equally important for providers to make sure they are well-versed with the entire process before they step into it.

 

In order to offer effective primary care and enable truly coordinate care, providers must consider all the planning element that are part of successful telemedicine ventures.

 

Here are the important steps to be taken care of when starting telemedicine.

 

1. Identify Your Mission and Goals

 

Before you do anything to start the process at all, you must sit down and ask yourself certain questions. Why do you want to engage in telemedicine? What are your goals? Do you want to grow your practice? Are you looking to increase your access? Are you interested in saving time or making extra money? Do you think these goals are realizable?

 

It is imperative to have the answers to these basic questions in mind, so you know which path to take right from the beginning.

 

2. Identify Your Patients

 

Once you know what you want to do and have a rough plan on how to achieve it, you must determine your target market and create your patient panel.

 

Do you want to acquire new patients or merely communicate better with your existing patients? Which areas will your patients be in? What health issues will you focus on? Will your patients be tach-savvy millennials or older patients with caregivers? Knowing your patient panel will automatically narrow down and simplify the next steps in the process.

 

3. Create a Relevant Profile

 

As a provider, while you may have all your work experience listed down on your resume, it is essential to update it before diving into telemedicine and to make yourself seem suitable for the job.

 

It is important to update and highlight licenses, since these are critical in matching you with potential positions and patients. Additionally, make sure you make your remote experience stand out, if any. You should also emphasize on the additional skills needed for a telemedicine provider, for example, listening and conversational skills.

 

4. Manage Your Licenses

 

Having multi-state licenses will ensure that you get the most-suited telemedicine position. While telemedicine recruiters may help you in obtaining licenses, there is no denying that they are looking for providers who already have licenses secured before they apply for the job.

 

5. Research HIPAA-Compliant Platforms

 

When considering where to apply, you must research which telemedicine platforms are HIPAA compliant. You should also consider whether the platforms you are looking at are cloud-based, what equipment do they require, what are the training requirements and options, what are the billing procedures, will you need IT support, will you be able to import patient data into your EHR, etc. 

 

6. Reach Out to Telemedicine Recruiters

 

Do some research on the latest clinical outcomes and trends in telemedicine, and then reach out to a recruiter to find you jobs in the area of expertise you would like to focus on.

 

While you may search for jobs online, remember that this area of medicine is still relatively new, and recruiters can guide you and help you find the best jobs at top companies. Following this, make sure you speak to a few companies and evaluate their benefits before finalizing one.

 

7. Acquire Legal Consultation

 

It is wise to obtain legal advice on your telemedicine contract before you finalize it. This is especially necessary and beneficial if there are two organizations involve through your telemedicine practice.

 

You must take into account state laws like prescribing laws, which may be different in the area your patients are. To keep a track of these matters, it is recommended that you have a legal counselor’s services handy.

 

8. Assess Needs and Identify Resources

 

Identify the needs of your telemedicine practice and identify the resources that you have at hand, and those you will need to acquire.

 

At this point, you will also have to determine whether you need a team. If you do, you must focus on administrators, finance managers, clinical operations supervisors, and technical support personnel.

 

9. Set Up Your Office

 

This is perhaps the most important part of the telemedicine experience, because you will have to pick the perfect place to facilitate your telemedicine practice. Ideally, this can be a quiet and secluded corner of your home and must be set up to look professional on video calls.

 

It is also important to make sure you acquire the best technological equipment, since your computer and your internet connection will be your most important tools in the process.

 

10. Engage in Networking

 

Once you are ready to indulge into the process, you must then insert yourself into the telemedicine circle of professionals. If you don’t find any people doing this in your area, it is wise to use social media to reach out to fellow professionals. Communicate with peers and follow different organizations.

 

Additionally, attend telemedicine events around the country to create a constructive network and to learn from those doing similar work.

 

Taking care of these essential steps should ensure the smooth beginning of your telemedicine career. Over time, successful providers not only continue to take steps to improve their care delivery and maximize patient satisfaction, but they also stay connected with industry peers.

 

Eventually, if done right, this could be a life-changing move in your career and could potentially help you excel in the modern care delivery landscape.

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

How Does a Cloud Phone System Work?

How Does a Cloud Phone System Work? | Healthcare and Technology news | Scoop.it

What Is a Cloud-Based Phone System?

A cloud-based system is a phone system that uses your internet connection instead of traditional phone wires or cellular services.

How Is a Cloud Phone System Different From Traditional Phone Systems?

Traditional business phone systems consist of three components. The telephones, the PBX software and hardware that controls calls and handles other features like voicemail, and a physical connection to the telephone network through PRI lines.

 

That’s a lot of software and hardware for a business to pay for, install, and maintain.

 

Cloud phone systems (also called VoIP) make all of that unnecessary. Your provider takes care of the software and hardware. All you need is a connection to the internet and an endpoint which can be a traditional desk phone, software in your browser, or an app on your mobile phone.

 

You get out of the business of running a phone system, but get to enjoy all of the features of an enterprise-class solution. How cool is that?

What Is the Call Quality Like?

Call quality was a big problem in the early days of VoIP, but now that high-speed broadband connections are ubiquitous, call quality is usually exactly the same as a traditional land-line.

 

Of course, you need to test any solution you consider to make sure it plays well with your broadband and devices. Look for a solution that doesn’t lock you into a long-term contract.

What About My Cell Phone?

Your cloud phone service should be as portable as the internet connection you use.

 

Some providers even offer an app to make using your cell phone easier. This makes it easy for your employees to answer work calls on their cell phones without anyone knowing the difference.

Can a Cloud System Grow As My Business Grows?

Absolutely. Many businesses start small, with a few employees or even just one owner. They then grow to employee hundreds or thousands.

 

With a traditional system, you would need the help of a full IT team to add additional lines or extensions. You would need to rewire the copper wires on-site if you want to add any upgrades.

 

With a cloud-based system, an administrator just needs to use the admin panel. From there, he or she can add anything they’d like. No on-site maintenance needed.

 

Not to mention the fact that it can make a smaller business look even larger and more professional.

How Secure Is It?

There are always security risks in a phone system. With a cloud system, there are far more security measures.

 

Data encryption, network security, HIPAA-compliance measures, secure voice, and video, and more all work together to make sure your calls are safe.

No Maintenance, Really?

With a cloud-based system, you don’t have to worry about any maintenance. Any time there is an update (bug fixes, net features), they are added to the software.

 

Then, as those updates are released, your business phones will automatically update. You can focus on the parts of your business that really matter, not on your phone upgrades.

How Much Will a Cloud-Based System Cost?

A cloud-based system is surprisingly affordable. The biggest cost to think about is the internet connection. But, if you already have that, then you only need to think about the setup and the monthly bill.

 

Prices vary based on features, so it’s smart to shop around. One word of caution, however. Cheaper doesn’t always mean better. Make sure you add features, quality, flexibility, and support into the equation during your evaluation.

 

You can absolutely find an affordable solution that will meet your needs.

 

When you do the math, a full year of a cloud system will cost far less than half the prices of a typical system.

 

How Difficult Is the Setup?

Every solution is different, so keep setup in mind when you look at your options. With Phone.com, you simply fill in a few details about your needs and business, log into the control panel, add the ap to your mobile phone and begin making calls right away.

Choosing the Right System

Depending on your business size, needs, and budget, there are several provider options.

 

Phone.com is a solid option for almost any business size looking to get the right phone system installed.

 

In addition to all the usual perks that come from a cloud-based phone system, phone.com users also get extra features like call blocking, call screening, hold music and more.

 

Thanks to these tools callers believe they are dialing into a large and professional organization (even if you’re just getting started).

Cloud-Based Systems Are The New Age Phones

Businesses are walking away from traditional phone systems and it’s easy to see why. A cloud phone system offers a maintenance-free solution to voice service worries.

 

Everything is hosted off-site, on secure networks, and to top it off, it’s easy on your pockets.

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

Top 10 Phone Systems That Work Best With Salesforce

Top 10 Phone Systems That Work Best With Salesforce | Healthcare and Technology news | Scoop.it

Computer telephony integration (CTI) has transformed communications. This powerful technology — which enables computers to interact with telephone systems — lets companies engage with their customers, improve collaboration and automate call handling tasks.

 

There is an abundance of CTI technologies out there. One of these is Salesforce, which offers a fully integrated, cloud-based telephony solution for businesses. Here are ten phone systems that integrate with customer relationship management (CRM) solutions.

1. Avaya

Avaya has been at the forefront of telephony technology for years. Salesforce-Avaya integration, however, lets marketers make personalized calls and capture valuable call data. Now, they can automate many of the tasks associated with telephone marketing — like call dialing and data entry — and seamlessly move customers through the sales lifecycle.

 

Combining Avaya and Salesforce provides businesses with multiple ways to connect with their clients. They can integrate social network profiles, for example, or send out an email during a phone call. Companies use these platforms to reduce IT and staff overheads, streamline their sales processes and communicate more efficiently with their customers.

2. Asterisk

Marketers who integrate Asterisk with Salesforce automate their entire workflow. This technology allows teams to engage with their clients, follow up on lucrative leads, and facilitate conference calls. With Salesforce, businesses have everything they need on one screen, including customer information and upsell opportunities.

 

An Asterisk-Salesforce integration eliminates the need for data entry. Calls are logged through the Salesforce CTI platform automatically, and marketers access valuable analytics — call volume reports, customer wait times, average call length, etc. — with just a click of a button.

3. Cisco PBX

Cisco PBX phone systems have revolutionized telephony communications for many small businesses. Now, Cisco PBX CTI integration provides businesses with unparalleled insights into their customers. The result? More effective telemarketing, better customer engagement, and greater revenue growth.

 

Companies who combine Cisco PBX with Salesforce capture interactions and create tasks that automate sales processes. There’s no more data entry — Salesforce logs call durations, notes, customer information, etc. — and call analytics generate real-time metrics that help brands fine-tune their marketing campaigns. What’s more, Cisco PBX-Salesforce saves all of this information in the cloud, which provides brands with peace of mind.

4. Nextiva

Nextiva is an award-winning cloud-based phone service provider. Salesforce is the world’s leading CRM system, with more than 100,000 business customers. Nextiva-Salesforce integration enhances the entire caller experience and provides marketers with powerful business intelligence.

 

The combination of these two technologies lets brands recognize incoming callers, log notes, review call histories, add sales gamification, and more. Accurate analytics lets marketers target customers at every point during the sales cycle, too, from the first contact through to the final purchase. Sales teams access all of this valuable data from one centralized, easy-to-use dashboard.

5. RingCentral

RingCentral specializes in cutting-edge call solutions, with a suite of tools that enhance business messaging, video conferencing and team collaboration. RingCentral-Salesforce integration, however, takes telephony to the next level. This technology powers small, medium, and large firms that want to boost productivity and reduce the costs associated with call handling.

 

With RingCentral and Salesforce, brands manage complex data flows and target valuable customer segments through their telemarketing. This platform keeps everything in one place: call recordings, call histories, contact information, metrics, and gamification. A unified dashboard combines call logs and data for better quality assurance and compliance, too.

6. 3CX

3cx is a software-based IP phone system that powers Salesforce. When talk teams fuse these two technologies, they deliver better customer service and drive business growth. 3cx-Salesforce integration lets agents identify incoming calls and route them to the correct department, which saves both time and money.

 

Businesses get real-time call insights, which fuel marketing campaigns and provides them with valuable business intelligence. They can personalize call experiences, too, something that increases customer engagement and moves callers through the sales funnel. Personalization provides brands with a hefty return on their investment: companies reach more prospects in a quicker timeframe.

7. Elastix

Elastix innovates communications by blending email, instant messaging, IP and PBX. Agents get more out of their marketing and sales campaigns, however, when they integrate this solution with Salesforce — cloud-based CRM software that bridges the gap between companies and their customers.

 

Elastix and Salesforce integration sends sales into the stratosphere and produces shorter lead response times. Agents can also convert more prospects into paying customers, which accelerates revenue. These two technologies are powerful tools for customer service, too. Company representatives resolve customer problems quickly by accessing call logs and leaving notes for staff in other departments.

8. 8×8

8×8 is a tech brand that produces VoIP PBX systems for small and medium companies. Combining these products with a Salesforce Dialer, though, could consolidate sales and marketing efforts and provide a stable, reliable CTI platform that improves lead conversion.

 

With 8×8-Salesforce integration, marketers and customer service staff can view customer information — contact details, previous interactions, likes, interests, etc. — before, during and after a phone call, which provides agents with opportunities to upsell and cross-sell products and services. They can also check call histories to solve pain points and provide solutions to common problems. There’s no need for data entry, either: Salesforce logs information automatically.

9. Panasonic PBX

Salesforce integration for Panasonic PBX optimizes connectivity and lets businesses engage with prospects through a simple dialer. Companies can record, log, and track calls — all from a simple user interface — and then maximize call performance. The combination of these two technologies provides businesses with other benefits, too.

 

Talk teams can route calls from a toll-free number and send out SMS messages during or after a phone call. Then there’s call analytics, which helps companies pinpoint trends and patterns among their customer base.

 

Panasonic PBX has been a leader in business telephony for more than 25 years. But brands can expect even better results when they integrate this telephone system with Salesforce.

10. Microsoft Lync

When Microsoft Lync and Salesforce join forces, businesses can leverage the latest telephony technology. With click-to-dial, for example, marketers can click on any phone number on any web page and communicate with customers and clients. The click-to-dial feature also works on spreadsheets and emails.

 

Managers can access critical call analytics, too. These metrics help companies reduce call handling times and identify sales staff who generate the most revenue. All of this information is available on a single dashboard, making it easy to spot the latest telemarketing insights.

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

Future Scope of Computer Telephone Integration - Future of CTI

Future Scope of Computer Telephone Integration - Future of CTI | Healthcare and Technology news | Scoop.it

For all intents and purposes, it does seem like the future of CTI is today. The technology has come a long way since the simple screen population technology.

 

In fact, back in 1996, an article by Guy Matthews predicted three CTI technologies that would shape how the masses communicate in the future: internet phones, faxback, and international callback. All of which are now readily available – or even basic – with today’s CTI technology.

 

So, what lies in the future of CTI? Has technology reached its peak? What should we look forward to when it comes to CTI integration?

The Future of CTI in the Clouds

Cloud computing has paved the way for the mass adoption of CTI, as well as other technologies. It has made powerful systems, platforms, and applications available to practically all kinds of businesses. Through scalable service offerings, small- and medium-sized businesses can use technologies, such as CTI, to compete on the same level as companies with more technical expertise and thicker wallets.

Want to increase your customer experience right now?

That’s the beauty of cloud computing – and, in the world of IT, it is huge. Projections made by technology research company Gartner Inc. peg the worldwide market for public cloud services to be worth around $204 billion in 2016. Alongside this, the cloud application services (SaaS) industry is worth billions of dollars too, with a projected 20% yearly growth. The SaaS industry is seen to grow to $132.57 billion by 2020.
 

These numbers reflect the future of CTI. As the cloud computing industry grows, cloud-based CTI services become more accessible, at low leveled off rates. Because of this, the CTI market will lean further towards cloud-based services. You just won’t be able to deny the key selling points: cost-effectiveness, scalability, and accessibility.

CTI “Mobilization”

The future of CTI is also mobile. According to a study made by the Emergence Capital Partners (ECP), there are more than 300 mobile enterprise app companies in operation. These companies focus on key segments that include communications, task management, and events and contact management. This falls right in the turf of CTI integration and unified communications.

 

To date, there is an increased demand for a better communications platform, one that consolidates your interactions with your contacts, clients or prospects, whether it’s through voice, email, chat or SMS. This platform makes such information available across your desktop and mobile devices.

 

A future where mobile access is already a requisite part of CTI integration is a future where business booms. According to research firm Forrester, companies that encourage the use of mobile applications grow faster than those that don’t. After all, agents and employees who are not tied down to one place tend to become more accessible, reliable and productive.

Social Media Integration

Social media is part of the future of CTI too. Through CTI integration with business applications, such as CRM, communications on social media can be accessed through a singular platform. There is no need to switch platforms to respond to social media interactions.

 

What should be noted, however, is the increasing use of social media to interact with businesses. Companies miss out if they neglect interactions within this channel.

 

There is still a need to make social media communications easier and simpler for your agents and sales team. The future of CTI – where businesses get the full advantages of optimizing their marketing, sales and support processes – demands social media integration that is unified and efficient across all devices, regardless of agent location.

Improved Security

As with all technological advancements, communications technology deals with attempts to exploit its vulnerabilities on a regular basis. This is ‘business as usual’ in technology. However, with the massive amount of data that comes with CTI integration, the future of CTI has to be more secure. In fact, according to a 2016 survey by Society for Information Management (SIM), 36% of IT heads rank security as their number one concern

 

Improved security when it comes to CTI integration has to cover all the bases, from cloud-based data to on-site and third-party hosted information. Ultimately, this impacts how you do business and how you are perceived by your target market.

Better User Experience

Applications integrated with your CTI system upgrade fast and regularly. This improves the scope of technology. In many cases, upgrades also introduce new ways for you and your team to accomplish tasks and goals. This increased efficiency requires that you adapt to upgraded technology fast.

 

Improving the user experience through simplified and intuitive interfaces is a way to hasten your team’s learning curve. Improved interfaces are actually crucial since your CTI system is integral to your business’ day-to-day. The faster the learning, the quicker you can get back to efficient work.

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

How Relevant CTI Can Be

How Relevant CTI Can Be | Healthcare and Technology news | Scoop.it

CTI stands for Computer Telephony Integration and it refers to any type of technology that allows computer and phone central functionalities to be interconnected resulting in an added value service portfolio.

 

In the beginning of the telephony era, you were not given the chance of dialing; you would simply “signal” a call center and a human operator would ask you what you required. Then once you stated you wanted to call someone, that human operator would establish a point-to-point connection between your terminal equipment (phone) and the destinations.

 

The funny thing is that nowadays, when you ask your smartphone’s personal assistant to call someone, the process as perceived by us humans is, in fact, the same, and we like it better than having to dial the number or look for the contact.

 

Phone Centrals have become Computers instead of the long-gone PBX backbones, nevertheless the integration of such computers (which perform the role of phone centers) with terminal equipment’s which are in fact computers (like smartphones) and computer software like CRM and ERP Servers or Cloud-based App Services has made the CTI concept more relevant by the day.

 
Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

Take Full Control of Your Business Phone System

Take Full Control of Your Business Phone System | Healthcare and Technology news | Scoop.it

In order to reach a  93% chance of converting a lead, it takes an agent about 6 attempts; meanwhile, 10 to 15 are the number of 2-minute calls one has to make within the span of an hour; and, on an average, a sales agent needs to keep in touch with a clientele consisting of 2 large accounts, 6 medium accounts, and 50 small accounts to reach his or her monthly quota. Are your current modes of communication able to help you meet these numbers on the daily? If you answered “no,” then it’s about time that you get a grip, and take control of your business phone systems.

 

Imagine starting your career in sales sometime before the ’80s, when modern technological advancements didn’t exist; a time when going through the previously mentioned statistics meant doing it with an early version of a landline device.  Luckily, today’s set of experts has given grave importance to the development of both software and hardware in easing the flow of communications. A more resilient, advanced, dependable, and cost-effective version of previous corporate communication tools, is this new breed of phone systems. But despite its seemingly pristine facade, these modern upgrades are still prone to issues. It is important for organizations to be aware of these possible circumstances, in order to effectively manage their phone systems, and have it fully optimized for the efficiency of operations.

Always One Step Ahead

Defying the forthcoming is probably not the wisest way to go about any internal issue. When dealing with something as vital as phone systems, it always pays to address the issue head on. Whether it is for internal communications or other communication functions, these pieces of technology are constantly being used. With this frequency of its usage, it does not matter how careful you are while using it. The daily wear and tear these phone systems go through make them very much prone to certain system problems. Giving yourself enough lead-time to adjust to eventual system troubleshooting requires that you know what is there to prepare for.

 

An upgrade in their system’s hardware is the primary problem faced by most companies. Yes, just like your smart phones, your business phones get obsolete too. Every year brings to the table a different challenge for developers to battle. And as time passes, the once top-of-the-line equipment that furnished your agents’ desks will see the end of its glory days. Newer systems are introduced to the market each year; and all of them cater to a company’s need to cater to the growing list of demands from clients.

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

Popular Small Business Phone Systems

Popular Small Business Phone Systems | Healthcare and Technology news | Scoop.it

Before you sign with a phone service provider, you’ll want to have a strong foundation of understanding about phone systems for small businesses. Go beyond simply knowing what features you want the small business phone system to have. Know the various types of systems out there. From phone systems that rely on traditional phone lines to make calls, to those that use broadband or fiber internet connections.

 

As far as features go, if you’re putting budget into a serious business phone system, you should be expecting to receive multiple lines, voicemail, conference calling capabilities and an auto attendant at the very least in return.

 

Among the choices you’ll be facing for your small business phone system is whether to get a multi-line system, a Private Branch Exchange (PBX) system, a Voice over Internet Protocol (VoIP) system, or a cloud-based phone system. Let’s take a look at the most popular small business phone systems options and how to determine what will work best for your small business:

Multi-line Phone Systems

These more old-school phone systems are also known as key service units (KSU). These systems use an electro-mechanical switching device that controls the routing and operation of a traditional analog telephone system. These systems are time-tested ways for you to keep the phones ringing for anywhere between five and 40 employees.

 

When considering how many lines your business needs wired into the office, it’s important to find a balance between not having more lines than you really need while also giving your business room to grow. If you have a business with less than 10 people, it’s also possible to take advantage of a KSU-less system in which the phone contains all the technology. This means the system doesn’t have to be permanently wired into the office space.

 

Private Branch Exchange Systems

Private Branch Exchange Systems (PBX) are essentially private phone networks for your office that give you more advanced features and options. At Fastmetrics, the system is actually cloud-based. PBX features can include call holding, routing to extensions, and conference calling.

 

These phone systems are different from KSU systems in that the call routing does not occur through the phone unit or building’s wiring but is centralized. These systems, designed for companies needing to cater to more than 40 employees, used to be run on monstrous devices that took up an entire closet. Now, they can comfortably fit on a shelf.

Voice Over Internet Protocol Phone Systems

If you go with a VoIP phone system, it will run on your broadband internet connection rather than through your phone lines. When this technology first came out, it was very rough and reliability was an issue, especially as your phone system’s effectiveness was tied to your high-speed internet connection.

Nowadays, a VoIP system offers a vast number of advantages: from the ease of installation and scalability to pricing and advanced features. Among these features is a VoIP system’s ability to integrate with your customer relationship management software (CRM), which can then automatically log interactions.

 

VoIP systems also boast the ability to host a virtual receptionist or auto attendant to handle calls, as well as all the other bells and whistles that come with a full phone system, such as conference calls, call waiting, and voicemail. These same VoIP features are also offered by Fastmetrics’ cloud PBX solution. VoIP adoption by businesses is growing rapidly. Between 2011 and 2015, there was a projected 50 percent growth due to increased demand by small offices and home offices.

Cloud Phone Systems

The key to a cloud-based phone system is that it removes the telephone infrastructure from your office. This system will be run by a third-party company and can be hosted through either a PBX or by a VoIP system. This setup is perfect for your business if you’re on a tight or fixed budget and don’t have the IT staff necessary to operate and maintain PBX hardware or troubleshoot your VoIP system.

 

FREE with a new cloud-based phone system plan, Fastmetrics customers receive their choice of new Yealink or Polycom phones with business voice services. Get in touch with Fastmetrics touch to learn more.

 

Of course, by having a third-party company managing the system, you are dependent on its reliability as a company and you do lose a certain amount of control. At Fastmetrics, users have a much higher level of control over the standard cloud phone system, in terms of setup and customization. Nonetheless, a cloud phone system is often the most cost-effective solution for a small business and the easiest to deal with regarding scalability.

7 Small Business Phone System Feature Considerations

A lot of features that come with small business phone systems are designed to make your life as a business owner easier and help your employees to be more effective and efficient.

 

Here are a few small business phone systems essentials:

 

  • Voicemail transcriptions: This feature, which sometimes is called voicemail-to-email or voicemail-to-text, transcribes a message left in the phone system, making it easier to respond to.
  • Voicemail: Though voicemail isn’t used much in social calls anymore, people still expect to be able to leave a message inquiring about a product with a company. Though more cumbersome than other forms of communication, voicemail remains an essential feature for small business phone systems.
  • Call forwarding: This allows your employees to transfer a customer to the right department or person.
  • Call queuing: If your company faces heavy phone traffic and you have limited employees available to answer the phone, this is an essential feature to ensure that you don’t miss clients’ calls.
  • Call recording: This is a particularly important feature for businesses that review customer service employee interactions on a regular basis, as it gives you an opportunity to see how your employees are interfacing with clients.
  • Interactive voice response: This allows you to create a series of menus for your business that a caller can navigate to help them reach the representative best prepared to help them.
  • Conference calling: With more people working on the road or from their home, bringing everyone together in one place can sometimes feel impossible. However, with conference calling, you’re able to pull in everyone around the table (so to speak) and hash out ideas.

 

These are just a few of the most essential features you’ll want to consider having for your small business’s phone system. Other options include ring groups, directory assistance, internet faxing, call reports, call monitoring, and missed call notifications. Most phone service providers charge extra for extended phone system features but at Fastmetrics, many of these features are included for no additional cost.

Final Thoughts: Choosing Between the Most Popular Small Business Phone Systems

By having a firm grasp on all the options for small business phone systems from those hardwired into your building, to those cloud systems hosted by a third party, you’ll be able to confidently approach a phone service provider and not be overwhelmed by the options, features, and details of what they’re trying to sell you. This is important because you’ll want to settle on a phone system for your small business where you aren’t paying for a lot of lines and features you don’t need, but are still giving your company room to grow.

 

Have more questions about phone systems for small businesses? Get in touch with the Fastmetrics team.

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

Phone Systems that keep the Practice and Patient Connected 

Phone Systems that keep the Practice and Patient Connected  | Healthcare and Technology news | Scoop.it

Today’s medical practice office is increasingly concerned with patient satisfaction. Of course, the health and well-being of patients has always been a concern; but as revenue and billing cycles quickly shift to a larger percent of patient responsibility, it’s becoming important to focus on ways to keep the conversation between practice and patient open and customer-centric at all times.

 

Healthcare providers have begun looking to technology solutions to up their patient satisfaction game. One likely solution? Automated phone systems that keep the practice and patient connected. Here’s a look at some of the key pros and cons of using automated phone systems in healthcare.

 

Everyone can relate to being annoyed by automated phone systems that keep directing callers around in circles, never to reach a human voice. That experience doesn’t translate to high patient appreciation. But it’s important to note that a good automated phone system can be far easier to use and more personalized for your practice needs.

 

Pros of Automated Phone Systems

 

Save Money. Automated phone systems have the potential to cover all of the work of your standard receptionist. Calls can be directed to the right party fairly quickly and the practice is still saving on the man hours it takes to answer and direct those calls manually.


Easy Installation and Upkeep. Most phone systems can be installed and up and running in a short amount of time and they can be hosted by the provider, meaning that the office will not need to worry about troubleshooting problems.


Routing Calls. New systems are exceptionally advanced and calls can easily be routed to the right destination, as well as voicemail boxes.


Setting Up Call Options. If the office manager takes a good look at what patients generally call about, they can narrow down specific options so that callers are quickly directed to the right location. For instance, if the largest number of calls come in to schedule appointments, “Scheduling” should be the first item on the automated list.


Cons of Automated Phone Systems

 

Patient Approval. No matter how well designed the phone system is, there will always be patients who are opposed simply because they’ve had bad experiences with automated systems–potentially not even in healthcare, but in another industry altogether. Most patients will get used to a new system, though practices should definitely listen to feedback and adjust to better serve the patients.

 

Voice Recognition Mistakes. Voice recognition is exceptionally useful so that patients can speak their choices and be directed immediately, without punching in any keys. Many people prefer this method, but voice recognition does still have occasional issues in deciphering speech, especially with differing accents.

 

Managers should take some time researching the company and product before deciding on any system. Taking the patients’ needs into consideration can go a long way in making the decision, as well as breeding satisfaction with patients as they become better acquainted with the phone system. Looking to the future of healthcar, technology plays the biggest role in facilitating patient satsifaction.

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.